Automation - Sla Monitoring

4 days ago


Gurgaon, India Hewlett Packard Enterprise Full time

Automation - SLA monitoring

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.
- Bachelor’s degree in Computer Science, Information Systems or equivalent
- 7+ years’ of demonstrated experience working in software development teams
- Good understanding of ITSM & ITIL processes.
- Expertise of ITSM tools like ServiceNow, Zammad, OTRS, BMC Remedy or equivalent.
- Think through hard problems in a consultancy environment and drive solutions to reality.
- Work in a dynamic & collaborative environment to build DevOps centered solutions using the latest technologies and tools.
- Provide support for solutions & tools deployed for customers (Engineering Level Support)

**Technical Skills**:

- Strong Knowledge in installation & administration of Chef Software stack (Chef Server, Chef Automate, Inspec, Habitat).
- Strong knowledge of developing Chef Cookbooks, custom resources, libraries, helpers & notifications to automate infrastructure provisioning tasks integrate with third-party systems.
- Proficient in Ruby/Python/Go Programming, Bash & Powershell scripting.
- Good experience in working with good understanding of ITSM tools like ServiceNow, Zammad, OTRS, BMC Remedy or equivalent.
- Expertise in Elasticsearch, Logstash, Kibana, Prometheus, Grafana platforms.
- Good knowledge of building dashboards & reporting using Kibana & Grafana.
- Good knowledge of build & release strategies using CI/CD Pipelines (Jenkins/GitlabCI/Bamboo/TravisCI, etc).
- Should have excellent knowledge of Git workflows & code versioning in a multiuser/developer project.

Good understanding of REST APIs & building integrations using the programmable interfaces.

**Job**:
Services
**Job Level**:
Expert

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.


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