Back Office Executive

2 weeks ago

Piplod Surat Gujarat, India Jainam Broking Limited Full time

Key Responsibilities:
- **Debt Product Operations**:

- Drive debt turnover growth aligned with industry benchmarks.
- Ensure timely, error-free execution of all debt-related financial and non-financial transactions using technology and automation wherever possible.
- Manage and distribute brokerage/commission revenue for debt products accurately and on time.

**Customer Command Management**:

- Take full ownership of customer queries via the command management system.
- Ensure all customer commands are addressed promptly and appropriately to achieve high customer satisfaction and long-term retention.

**Unlisted Shares Operations**:

- Support business growth in unlisted shares in line with market trends.
- Ensure smooth, timely, and error-free handling of all related transactions using appropriate technological tools.

**MIS & Reporting**:

- Generate and maintain relevant MIS reports for debt and WMS functions to facilitate data-driven decision-making.

**SOP Management & Audit**:

- Create, update, and implement Standard Operating Procedures (SOPs) for all WMS functions related to debt products across group companies.
- Conduct periodic independent audits and initiate corrective actions where necessary.

**Content & Knowledge Sharing**:

- Publish insightful blogs and knowledge materials related to department products to engage stakeholders and improve visibility.
- Manage learning and development processes for team members using modern tools and techniques.

**Inter-Departmental Coordination**:

- Ensure all interlinked departmental and cross-functional activities are completed accurately and within set deadlines.

**Data Management**:

- Oversee the implementation of best practices for data accuracy, accessibility, and security within the department.

**Key Skills & Competencies**:

- Strong understanding of debt and unlisted equity products.
- Excellent command handling and customer relationship management skills.
- Proficient in MS Office, Google Workspace, and relevant finance/operations software. Analytical mindset with strong attention to detail.
- Ability to work with cross-functional teams. Excellent communication and coordination skills.
- Process-oriented with a focus on automation and technology integration.

**Qualifications & Experience**:

- Graduate/Postgraduate in Finance, Commerce, or related fields.
- Minimum 2-4 years of experience in financial operations, preferably in debt or unlisted equity segments. Familiarity with compliance, audits, and SOP development.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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