Project Admin Coordinator

2 days ago

Pune, India ESP Global Full time

**Regional Delivery Admin, Kharadi, Pune**

ESP Global Services a 30 years established IT support and infrastructure solutions provider, making large scale IT support simple.

As part of our ongoing expansion, we are currently recruiting a campus engineer coordinator with strong
**administration & coordination **experience to manage
***onsite and field tech support resources
**.**

If you have an understanding of IT support services or ticket management environments, and have a desire to schedule and coordinate engineering support staff and their effectiveness, and want to work in a diverse and supportive environment, this role is for you.

The essence of the role is responsible for the scheduling and coordination of onsite/campus ESP and partner Desktop Engineers. Provide support and assistance to The FSM and Service Delivery Managers across a designated area covering various customer accounts to ensure customer sites/contracts always have the agreed resource in place.

Ideal for a highly organised administrative and system focussed competency, that also enjoys the interaction across our business and our customers

**Responsibilities**
- Co-ordinate the provision of onsite Desktop Engineer teams across a designated area
- Undertake the scheduling management of the onsite/campus remote teams utilising systems to include Excel and/or the workforce management tool
- Review partner invoices with the Service Delivery Managers and expense claims with Regional Operations Manager to ensure accuracy of billed vs. actual costs incurred and work closely with the assigned SDM’s and wider delivery team for key accounts in area to include producing reporting to show coverage of specific sites

**About you**
- Excellent verbal and written communication skills (English)
- At least 2/3 years; customer service and administrative experience for role holder to perform fully and effectively in the job
- High level of proficiency using IT systems preferably workforce management systems
- Ability to manage time sensitive matters and resolve issues through to completion.
- ITIL Foundation awareness
- Desire to increase knowledge on the commercial aspects of Service Management
- Process driven with the ability to be innovative
- Self-motivated with a willingness to learn and adapt to any new change or situation
- Analytical and methodical in the approach to problem solving
- Able to quickly digest data, analyse issues, devise and execute action plans as appropriate.

**Why work for us?**

Our people are the heart of our organisation, and as such we are committed to continuously enhancing our employee experience.

You will be able to make progressive career development choices across our global business and take full advantage of our global learning platform for continuous improvement.

**We offer** a competitive starting salary with annual pay reviews and industry comparisons as well as: annual leave, private medical and perkbox discounts

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