Chat Support Executive

2 days ago

Pimpri Pune Maharashtra, India MJ Sales and Services Full time

**Job Title**: Chat Support Executive (Pune)

**Location**: Pimpri, Pune, Maharashtra

**Key Responsibilities**:

- Provide accurate product, service, and process information to clients.
- Handle multiple chat conversations simultaneously with efficiency.
- Resolve customer complaints, escalate complex issues to seniors when required.
- Maintain customer interaction records in CRM / internal tools.
- Coordinate with the sales, technical, and back-office teams for query resolution.
- Ensure high levels of **customer satisfaction and service quality.**

**Requirements & Skills**:

- Minimum **10th, 12th pass / Graduate** (any stream).
- Good **written English and typing skills**.
- Basic knowledge of MS Office & internet browsing.
- Ability to multitask, work under pressure, and handle queries patiently.

**Perks & Benefits**:

- Competitive salary with incentives.
- Training & career development opportunities.
- Supportive work environment in Pune.
- Growth opportunities within sales, customer support, and consulting roles.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,500.00 - ₹21,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid time off

Work Location: In person

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