Customer Service Representative

5 days ago

New Delhi, India United Airlines Inc. Full time

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**Airport Operations**

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

This position is located at the DEL airport in New Delhi, India

**Job overview and responsibilities**
- Issue/reissue domestic and international tickets on United with full understanding of fare rules
- Complete forms and process refunds
- Make reservations, seat assignments re-accommodation of flights
- Provide flight information
- Comply with United Airlines' guidelines and company policies and procedures as they relate to negotiable documents, validator plates and cash drawer
- Ensure ticket counter presents the desired corporate image
- Responsible for the accuracy and verification of all cash transactions negotiable documents (ticket stock and company drafts) and sales reports
- Immediately report and document any discrepancies or irregularities to supervisor
- Assist other agents and customers with problems and concerns
- Observe all activity and screen all personnel entering the aircraft
- Search interior of the aircraft in an expeditious manner
- Observe the catering process form preparation to transport to aircraft
- Observe cargo process from acceptance to transport to aircraft; screen held baggage utilizing an xray machine
- Customer security interviews
- Perform all security functions to ensure compliance with all TSA and Indian security regulations in an extraordinary international airport environment
- This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded

**This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.**

**Required**
- High School Diploma/GED or equivalent school leaving certificate
- Able to work the ticket counter as well as the boarding gates and baggage service area
- Must have a professional appearance
- Must have excellent communication skills and be fluent in English and Hindi (written and spoken)
- Must possess excellent customer service skills
- Proven customer service work experience
- Able to work in a fast-paced environment
- Able to lift and maneuver heavy baggage
- Able to stand and walk throughout the entire work shift
- Able to travel to US for training if required
- Flexible to work ANY shift that is assigned to you within a 24 hour, 7 day a week operation which can include late nights, early hours, weekends and holidays
- At least 18 years of age
- Must be fluent in English and Hindi (written and spoken)
- Must be legally authorized to work in India for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position

**Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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