Service Operations Ip Sme

4 days ago

Noida, India Clarivate Full time

This position exists to process correspondences issued by United States Patent & Trademark office (PTO or USPTO), patent offices worldwide and the filing documents submitted in PTO during the patent & trademarks life cycle. The main purpose of the role is to review, docket, de-docket information received from PTOs, law firms, agents and clients into Intellectual property management system (IPMS) and routing the said information to the appropriate attorneys or paralegals for action. The position is also responsible for coming up with self-improvement initiatives to drive client delight, building capability within the limits of functional policies and guidelines.

Main Accountabilities:

- Docketing: calendaring the statutory & non-statutory deadlines in Intellectual Property Management System (IPMS) along with relevant documents to preserve IP rights.
- De-docketing: perform or close the calendared events in IPMS, once the requisite action is completed or cancelled respectively.
- Prioritize daily docketing/de-docketing requests and other allocated tasks as agreed with client to complete in each day to keep IPMS current and correct.
- Review patent & trademarks prosecution related documents (US & Non-US) received via mail or shared site and update/create the records in IPMS as per the standard operating procedures (SOP).
- Effective communication with Attorneys, Paralegals, Law firms, Foreign agents and other stake holders to seek instructions and clarification on certain tasks.
- Maintain the data integrity of IPMS and proactively monitoring the docket to ensure that all PTO & client deadlines are met.
- Facilitate accurate and timely payment of all PTO fees including the maintenance fees; coordinate with client for payment instructions and coordinate with annuity service providers or law firms.
- Abreast of changes in PTO guidelines and procedures and extend support to team with process related inputs.

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