Digital Product Support Editor

**ROLE**

You will be responsible for providing technical support and development of digital learning aids in courseware products, onboarding, training, and supporting authors on use, tools, and best practices for digital content creation, and providing technical insight and guidance to Content Strategy and Product Managers that informs long and short-term strategic decisions that drive better learning experiences and outcomes for our customers.

**KEY RESPONSIBILITIES**
- Support Content Strategy, Product Management, and Production/Digital Studio teams to assess and develop digital learning item types (assessments, videos, interactive pieces, simulations) for the Higher Education Computer Science and Engineering market, to make media an integral part of the courseware story.
- Provide technical support for content-related technical incidences associated with in-market courseware products including, troubleshooting, tracking, liaising with third-party partners, and proposing remediation strategies.
- Onboard and train existing and new authors on how to use digital content development tools and systems used to deliver innovative content solutions that meet market requirements.
- Track, manage, and ensure that digital content developed by authors is best-of-class in scholarship, pedagogy, placement, and level.
- Ensure projects adhere to project plans, deadlines, and budget.
- Guide Content Strategy, Product Management teams on vendor selections, create Requests for Proposals (RFP), and solicit bids.
- Help ensure compliance and vigilance with ADA and diversity & inclusion standards, evaluations, and assessments based on Pearson’s Editorial Policy and global and local guidelines and insights
- Support Content Strategy, Product Management, Sales, and Marketing teams with training and customer contact on courseware features and capabilities
- Accompany Content Strategy and Product Management as an ambassador for Computer Science, conveying technical requirements and discipline-specific needs, and cultivating understanding and enthusiasm internally and externally.
- Be part of a culture that promotes partnership, teamwork and innovation.
- Manage time and priorities effectively including, but not limited to meetings, content planning, and all internal work assignments provided by the Director.

**REQUIRED KNOWLEDGE AND EXPERIENCE**
- This position requires a Master or a Bachelor’s degree. A Mathematics and/or Engineering background is preferred.
- At least 4-5 years of work experience, digital content creation or online courseware development.
- Effective, professional and clear written and verbal communication skills. Comfortable communicating with internal and external partners and customers
- A working knowledge of programming in either Java, C++, Python, C#, HTML, XML, JavaScript, or CSS.
- Proven ability to manage and track several, complex projects with multiple components and deliverables
- Adept at learning to use complex content development and scheduling systems, and ability to track large amounts of information
- Proven organizational and prioritization skills, able to manage several different workflows and assess urgency and priority across multiple projects.
- Strong problem-solving skills, with ability to diagnose issues and identify the steps to correct them.
- Analytical reasoning skills and the ability to distill multiple inputs from internal partners, customers, and operations into actionable items.

**BEHAVIOURAL COMPETENCIES**
- Take initiative, lead change and solve problems.
- Be able work in an agile environment and quickly adapt and implement changes in project requirements.
- Demonstrate thoughtful, strategic and customer focused decision-making
- Engage collaboratively to build high performing teams
- Prioritize effectively
- Ability to build strong networks and work proactively and flexibly in a team.
- Sensitive to requirements of working in a culturally diverse environment. You can demonstrate international cultural agility.
- Accountability and Ownership - You take ownership and accountability for your projects and drive achievement through effectiveness, determination, and motivation to succeed.

**Job**: PUBLISHING

**Organization**: Higher Education

**Schedule**: FULL\_TIME

**Req ID**: 5548