Er Escalation Investigator, India

5 hours ago

Gurugram Haryana, India ASSPL - Haryana Full time

Bachelor degree - in law or human resources (Law preferred) - At least 3 years combined human resources, labor relations, investigative, or legal experience, and demonstrated experience in employee relations and associate advocacy - At least 1 year experience at Amazon - Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation - Working knowledge of employment and labor laws in India - Excellent communication, influencing, and collaboration skills - Ability to build trusted relationships and credibility with diverse stakeholders - Experience managing high-level escalations of complex employee relations issues - Proficient in Microsoft Office Suite systems including, but not limited to, Outlook, Word, Excel, and PowerPoint.
At Amazon, our businesses continues to grow and expand because of our customer focus, innovative technologies, and world class operations. Driving all of our businesses are talented employees who are strong owners, insist on the highest standards, and obsess over our customers. When employees are raising concerns, we owe them a fair, effective, and timely management of their case. Key job responsibilities - Investigate highly sensitive HR and Employee Relations issues, including: Conducting employee interviews; reviewing evidences, preparing investigation reports, providing recommendations, implementation of remedial actions and closure with the claimant. - Proposing remedial action based on investigation findings. - Develop investigator capabilities in the PXT (HR) team and create a pool of ER trained investigators. - Independently manage and assign cases to the trained investigators. - Ensure adherence to SLAs and timely closure/ resolution to appropriate personnel. - Investigate and report the findings of the investigation to the leadership. - Multi-task and liaison with Global teams, Labour and Employment legal leadership, Amazon legal leadership. - Consult with appropriate partner teams on critical issues, as and when required. - Analyze aggregate investigation data to identify issue trends and opportunities for proactive risk mitigation. - Provide strategic recommendations to the business to proactively address systemic issues About the team We are unbiased fact finders and truth-seekers and we work to: - Safeguard the employee experience to proactively advance the Amazon brand;
- Ensure defects are analyzed and resolved quickly with care - Identify and recommend sustainable and scalable solutions that may significantly impact employees, partners, and the world at large; and - Offer trending insights to stakeholders to inform pattern-matching and strategic decision making.
- Law degree or equivalent
- Ability to work collaboratively on teams, and consult effectively and independently with all levels and functional areas of an organization.
- Strong verbal and written communication skills and an ability to write clearly and succinctly for senior leadership
- Experience managing cross-team projects and initiatives
- Ability to influence and partner with different levels of the organization to achieve results

  • Sr Escalations Investigator, International Markets Centralized Investigations

    1 week ago

    Gurugram, India ASSPL - Delhi Full time

    At Amazon, our businesses continues to grow and expand because of our customer focus, innovative technologies, and world class operations. Driving all of our businesses are talented employees who are strong owners, insist on the highest standards, and obsess over our customers. When employees are raising concerns, we owe them a fair, effective, and timely...

  • Sr Escalations Investigator, International Markets Centralized Investigations

    4 weeks ago

    Gurugram, India Amazon Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: At Amazon, our businesses continues to grow and expand because of our customer focus, innovative technologies, and world class operations. Driving all of our...

  • Associate Director

    2 days ago

    Bengaluru, Gurugram, Mumbai, India Dentsu Global Services Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    The Associate Director Employee Relations (ER) for India is an integral part of the HR function, responsible for implementing and continuously improving employee relations strategies, policies, and frameworks that align with dentsus business objectives and Indian labour laws.This role independently manages complex ER cases and projects including...

  • Avp - Nodal Escalations

    2 days ago

    Gurugram, Haryana, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: We are one of India’s leading credit information company with one of the largest collections of consumer information. We aim to be more than just a credit reporting agency. We are a sophisticated, global risk information provider striving to use information for good. We take immense pride in...

  • Employee Relations Manager

    1 week ago

    haryana, India People Konnect Full time

    We are looking for an experienced Employee Relations (ER) Specialist to manage employee relations, disciplinary actions, compliance, and grievance redressal. The ideal candidate will play a key role in fostering a positive work environment, ensuring legal compliance, employee accountability and supporting employee engagement initiatives.About the Role: The...

  • Customer Service Associate, Escalations

    1 week ago

    Gurugram, Haryana, India Gartner Full time

    **Description**: **Role Purpose**: We’re looking for a highly motivated Client Customer Service role who is responsible for providing an elevated level of customer excellence for Gartner’s Conference Attendees. As a member of the Conference Business Operations (CBO). You will support the client requests that fall outside of Gartner’s standard business...

  • Employee Relations Specialist

    3 weeks ago

    haryana, India Cvent Full time

    What you will be doing: SPOC for investigating workplace situations, grievance, conflicts, employee issues for Cvent India End to End redressal of employee complaints Ensure timely closure of investigations and upkeeping the ER records in all relevant systems Collaborating with different COEs including Legal to ensure a fair and unbiased investigation of any...

  • Employee Relations Specialist

    2 weeks ago

    gurugram, India Cvent Full time

    Work Model: HybridShift hours: 2 pm to 11 pmSPOC for investigating workplace situations, grievance, conflicts, employee issues for Cvent IndiaEnd to End redressal of employee complaintsEnsure timely closure of investigations and upkeeping the ER records in all relevant systemsCollaborating with different COEs including Legal to ensure a fair and unbiased...

  • Employee Relations Specialist, Human Resources

    1 week ago

    Gurugram, India Cvent Full time

    Overview: Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help...

  • ▷ Immediate Start: Employee Relations Specialist

    4 weeks ago

    Gurugram, Gurugram, India Cvent Full time

    Job Description What you will be doing: SPOC for investigating workplace situations, grievance, conflicts, employee issues for Cvent India End to End redressal of employee complaints Ensure timely closure of investigations and upkeeping the ER records in all relevant systems Collaborating with different COEs including Legal to ensure a fair and unbiased...