Employee Relations Specialist, Human Resources

Overview: Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship --a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to act, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds shared connections. In This Role, You Will: •SPOC for investigating workplace situations, grievance, conflicts, employee issues for Cvent India•End to End redressal of employee complaints•Ensure timely closure of investigations and upkeeping the ER records in all relevant systems•Collaborating with different COEs including Legal to ensure a fair and unbiased investigation of any grievance and conflict, in accordance to labor laws and regulations•Manage Employee discipline issues including and not limited to any issues in breach of the Employee handbook clauses•Lead the Cvent India Workplace Harassment committee•Monitor/analyze employee relations trend and develop and implement mitigation strategies accordingly•Assist in drafting, designing, interpreting, maintaining policies & HR Processes, regulations, and programs in a manner conducive to company goals•Regular audits of processes & policies in compliance with existing labor laws. Here's What You Need: •Proven work experience as an Employee Relations Specialist or similar role.•Demonstrated knowledge of employment laws and regulations.•Proven record of Strong problem solving conflict resolution and mediation.•Excellent decision-making skills•Strong understanding and ability of handling confidential information.•Outstanding interpersonal skills•Exceptional written and verbal communication.•Excellent organizational skills and attention to details.•Professional certification as an Employee Relations Specialist.•SPOC for investigating workplace situations, grievance, conflicts, employee issues for Cvent India•End to End redressal of employee complaints•Ensure timely closure of investigations and upkeeping the ER records in all relevant systems•Collaborating with different COEs including Legal to ensure a fair and unbiased investigation of any grievance and conflict, in accordance to labor laws and regulations•Manage Employee discipline issues including and not limited to any issues in breach of the Employee handbook clauses•Lead the Cvent India Workplace Harassment committee•Monitor/analyze employee relations trend and develop and implement mitigation strategies accordingly•Assist in drafting, designing, interpreting, maintaining policies & HR Processes, regulations, and programs in a manner conducive to company goals•Regular audits of processes & policies in compliance with existing labor laws.•Proven work experience as an Employee Relations Specialist or similar role.•Demonstrated knowledge of employment laws and regulations.•Proven record of Strong problem solving conflict resolution and mediation.•Excellent decision-making skills•Strong understanding and ability of handling confidential information.•Outstanding interpersonal skills•Exceptional written and verbal communication.•Excellent organizational skills and attention to details.•Professional certification as an Employee Relations Specialist.