Guest Relations Female: Hotel/resort

1 week ago

Udaipur, India Aavesh Enterprises Full time

**Job Summary**:
The Guest Relationship Manager is responsible for ensuring exceptional guest experiences by proactively engaging with guests, resolving concerns, and managing VIP and special requests. The GRM plays a key role in guest retention, satisfaction, and loyalty by maintaining a strong presence throughout the guest journey—from arrival to departure.

**Key Responsibilities**:

- **Guest Interaction & Service Excellence**:

- Greet and welcome guests upon arrival; ensure a smooth and personalized check-in/check-out experience.
- Handle guest queries, complaints, and special requests promptly and professionally.
- Anticipate guest needs and provide thoughtful, tailored service to enhance satisfaction.
- **VIP & Loyalty Guest Management**:

- Coordinate with reservations and front office to identify VIP, loyalty program, and repeat guests.
- Prepare welcome amenities, special arrangements, and ensure personalized attention for high-profile guests.
- **Complaint Resolution**:

- Address guest concerns in a courteous and effective manner.
- Document issues, follow up with relevant departments, and ensure timely resolution.
- Conduct post-resolution calls or meetings to ensure guest satisfaction.
- **Relationship Building**:

- Build strong rapport with guests to encourage repeat visits.
- Collect guest feedback and suggestions; analyze patterns to improve services.
- Promote hotel services, facilities, and loyalty programs where appropriate.
- **Coordination & Communication**:

- Liaise with all departments (housekeeping, F&B, concierge, etc.) to ensure guest expectations are met.
- Maintain accurate guest profiles and preferences in the PMS (Property Management System).
- **Reporting & Administration**:

- Maintain logs of guest interactions, complaints, and feedback.
- Provide daily reports to the Front Office or General Manager on guest satisfaction and service issues.

**Qualifications & Skills**:

- Degree or Diploma in Hotel Management or related field.
- 2-4 years of experience in front office or guest service roles, with at least 1 year in a supervisory or guest relations position.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficient in using PMS (e.g., Opera, IDS, or equivalent) and MS Office.
- Fluency in English; knowledge of other languages is an advantage.
- Well-groomed and professional appearance.

**Work Environment**:

- Hotel lobby, guest service areas, and guest floors.
- Requires flexible scheduling, including weekends, holidays, and peak check-in/check-out hours.

Pay: ₹40,000.00 - ₹50,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

Work Location: In person

  • Guest Relation Executive

    20 hours ago

    Udaipur, India Sarasiruham Resort & SPA Full time

    **Job brief** We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and...

  • Guest Relations Executive

    1 week ago

    Udaipur, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25133973 **Job Category**Rooms & Guest Services Operations **Location**Udaipur Marriott Hotel, Tiger Hills Badi Road Hawala Khurd, Udaipur, Rajasthan, India, 313001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond to any questions from guests and follow up with guests to...

  • Guest Service Associate

    10 hours ago

    Udaipur, Rajasthan, India Radisson Hotel Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Can you be our guests' superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy the experience Our first class Guest Relations Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a...

  • Assistant Manager

    3 days ago

    Udaipur, RJ, IN Marriott International Full time

    Additional Information Job Number25133937 Job CategoryRooms Guest Services Operations LocationUdaipur Marriott Hotel Tiger Hills Badi Road Hawala Khurd Udaipur Rajasthan India 313001 ScheduleFull Time Located Remotely N Position Type Management JOB SUMMARY Supports all property operations ensuring that the highest levels of hospitality and service are...

  • Guest Relation Executive

    4 weeks ago

    Udaipur, RJ, IN forehotels.com Full time

    Join Our Team at Udaipur Location Udaipur Rajasthan Position Guest Relations Executive Salary 22 000 - 24 000 month Service Charge Perks Tips Food and Accommodation provided About The Hotel The hotel is a magnificent heritage property situated on the picturesque banks of Lake in Udaipur Built in the 18th century the...

  • Guest Experience Expert

    2 weeks ago

    Udaipur, Rajasthan, India Marriott International, Inc Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...

  • Hotel Receptionist

    1 week ago

    Udaipur, India Hotel lotos inn Full time

    We need a female receptionist for hotel **Job Types**: Full-time, Permanent Pay: From ₹10,279.79 per month Work Location: In person

  • Guest Relation Executive

    2 weeks ago

    Udaipur, Rajasthan, India Sinclairs Hotels & Resorts Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Role & responsibilities-1. Guest Service & ExperienceWelcome guests upon arrival and ensure smooth check-in/check-out.Provide information about hotel services, facilities, dining, events, and local attractions.Will be in charge of giving guests a tour of the hotel.Assist guests with inquiries, requests, and special needs promptly and professionally.Build...

  • Hotel Cleanliness Expert

    2 weeks ago

    Udaipur, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25148134 **Job Category**Housekeeping & Laundry **Location**Udaipur Marriott Hotel, Tiger Hills Badi Road Hawala Khurd, Udaipur, Rajasthan, India, 313001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a freshly made bed....

  • Hotel Cleanliness Expert

    2 weeks ago

    Udaipur, Rajasthan, India Marriott International, Inc Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Description POSITION SUMMARY Our jobs arent just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They...