Messaging Services Advisor

**Req ID**: 346900

We are currently seeking a Messaging Services Advisor - Exchange online and MS-Teams to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

**Job Description**:
Support steady state operations-Flexible working in shifts or US business hours for all required work done and during weekends.
Contributes to the development of new techniques and plans within area of expertise.
Thorough understanding and management of customer business needs and expectations.
Works on abstract and complex problems requiring evaluation of intangible variables.
Integrates trends, data and information into plans, deliverables and recommendations.
Develops innovative and creative output based on interpretation and analysis that improve business performance and contributes to corporate goals and strategic intent.
Anticipates operational, program, and implementation issues and develops preventative measures.
Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
Applies advanced training and experience to resolve difficult client problems where standard practice has failed.
Identifies, structures, and delivers services that enable business processes.
May develop automated methods needed to implement recommended solution.
Performs root cause analysis on failed components and implements corrective measures.
Mentors junior team members.
Possess the ability to work independently with mínimal management supervision and with a global team of engineers
Strong team player with ability to work in a team and as individual contributor
Strong organizational and documentation skills
Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management.

Technical Skillset
- Health checks, reporting, monitoring, capacity management and proactive configuration management support
In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem
Security hardening and patch/update management support
Collaboration components configuration management
Search engine configuration management and Content management configuration support
Configuration and Customization: Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics. Generate and present regular reports to management.
A customer-centric approach with a focus on delivering high-quality support.
Strong verbal and written communication skills, with the ability to explain technical concepts to end users
Understanding their requirements and creating a positive client experience throughout the total client journey.
Flexible working in shifts supporting 24X7 steady state operations.
Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests.
Works on abstract and complex problems requiring evaluation of intangible variables.
Integrates trends, data and information into plans, deliverables and recommendations.
Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
Regularly exercises discretion and independent judgment on technical matters.
Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
Builds deeper understanding of processes, procedures, customers and organization
Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.
Performs root cause analysis on failed components and implements corrective measures
Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning

Technical Skillset
Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasks
Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations
Experience with hybrid M365