Messaging Services Advisor

7 days ago

Noida Uttar Pradesh, India NTT DATA Full time

**Req ID**: 298038

We are currently seeking a Messaging Services Advisor - MS Teams to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
- Strong SME knowledge of the following technologies:

- MS Teams
- Direct routing, Enterprise vault
- Creating and routing of Zoom Telephony
- Management of DID services will be done using available tools in Zoom
- Manage Zoom and MS Teams that reside in a cloud environment or obtained as a hosted Service
- MS Teams administrator Direct routing with MS Teams / MS-teams PSTN Direct routing. Configuring and Managing Direct Routing in Microsoft Teams
- Manage team and channels in Microsoft Teams Audio conferencing users
- Intermediate knowledge of IP Telephony
- Knowledge of Server and Networking principles pertaining to enterprise environment
- Performs maintenance on existing operating systems.
- Evaluates, engineers, tests, recommends, and implements secure infrastructures.
- Acts as a resource for system escalation issues.
- Documents platform standards and processes for ongoing operations.
- Gathers business requirements for system design and validates recommended solution for Change Management.
- Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software.
- Performs root cause analysis on failed components and implements corrective measures.
- Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.
- Responsible for following company specific systems engineering standards.
- Acquisitions: Add acquisitions' messaging environment under NTT Data Services, planning, development and sustaining included in this process.
- Executive support escalations: 20-30% time consuming work per week most client/outlook, remote access, troubleshoot, feedbacks.
- RCA for high severity issue, CRQ Deployments during weekends and holidays.
- On Call Support: shift for all required work and done during weekends.
- Provide Technical Documentation and training to L1 and Service desk.

**About NTT DATA**

**NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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