O365 Administrator

**Location: Pune**

**Employment Type: full-time**

**Designation: O365 Administrator**

**Job Details**:
ESSENTIAL JOB FUNCTIONS (TASKS, DUTIES AND RESPONSIBILITIES IMPORTANT TO GET THE JOB DONE)

**75% Office 365 Administration**
- Become thought leader and primary stakeholder of Office 365 and associated services in the Carter’s environment.
- Ensuring the operational health of Teams, SharePoint, and other O365 services including security, availability, performance, interoperability, and reliability
- Facilitate the migration of data into the Office 365 cloud platform and Office 365 SharePoint
- Manage Teams Phone System
- Support business partners in identifying areas where Office 365 can be utilized to improve existing processes.
- Monitor and communicate to stakeholders the performance of the services.
- Assist with the creation of policies around the proper use of Office 365 services and support.
- Evangelize and educate end-users on O365 capabilities and collaboration tools.
- Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings.

**20% Computing Systems Analysis & Design**
- Exercise independent judgement and logic in prioritization of tasks and developing solutions to technical problems.
- Design, develop, document, and test computer systems or programs relating to user or system design specifications to ensure ease of use and overall system acceptance.
- Research commercially available software to identify products that might meet departmental requirements; investigates products' ability to meet user, functional, and technical requirements.
- Evaluates impact of solution alternatives and assesses risk to support decision-making.
- Adhere to and identify potential shortcomings related to SOX and PCI requirements and inform staff on established Company policy.
- Document and share knowledge with staff and other team members]
- Remain current on industry trends and advancements in technology.

**5% Systems Support & Administration**
- Resolve technical issues while providing excellent Customer Service by effectively communicating with user during support process.
- End user equipment ordering, configuration, delivery, relocation, and repair; including analysis and selection of technology required, evaluating impact of lease vs purchase of equipment, & research into new technologies which may affect Company standards.
- File restoration, file, and folder permission, & Active Directory management

**SUPERVISORY / BUDGETARY RESPONSIBILITY**
- Potentially responsible for supervision of 1-2 junior team members

**SECONDARY FUNCTIONS (IF APPLICABLE - ANY DUTIES NOT CONSIDERED ESSENTIAL)**
- Understands and supports the Company’s goals and objectives and makes certain that his/her actions and decisions, as well as those of his/her subordinates, are consistent with them.
- Coordinate with Systems, Infrastructure, and Operations teams to resolve outages.

**KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS (MINIMUM COMPENTENCIES REQUIRED FOR JOB PERFORMANCE)**
- High level of knowledge of Office 365
- Knowledge of Adobe Creative Suite, Acrobat, Mobile Device Management
- Understanding of a hybrid Windows and Mac Enterprise environment
- Bachelor’s Degree or 5+ years of equivalent experience in a Desktop Support or similar role
- Strong communication skills required for face-to-face client interaction and intra-team collaboration.
- Must work nights and weekends when required and be available to be contacted while not on duty.
- Maintain updated knowledge of new technology.
- Handle multiple assignments simultaneously.
- Familiarity with Microsoft server management tools including Active Directory, DHCP, DNS, File and Folder permissions management and others.
- Ability to communicate and function as a thought leader in the Technology Services team.