Administrator L1

2 days ago

Hyderabad Telangana, India Wipro Limited Full time

**Job Description**:

- **
- Job Title: Administrator L1
- Req Id: 104076
- City: Hyderabad
- State/Province: Telangana
- Posting Start Date: 10/15/25
- Job Description:
**Role Purpose**

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

**͏**:
**Do**
- **Ensure timely response of all the tickets raised by the client end user**:

- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

**͏**:
**Deliver**
- No
Performance Parameter
Measure1.100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation

**͏**:
**͏**:

- Mandatory Skills: WebLogic Admin.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

  • Middleware L1

    5 days ago

    Hyderabad, Telangana, India Algoleap Technologies Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    SUMMARY JOB Description Middleware L1Job Title:Middleware Administrator L1Roles and Responsibility:We are looking for a passionate candidate who can perform Middleware L1 level tasks.Eligibility:SNSkillExperience1Middleware Administrator L1B.E. / B. Tech/BCA (On-Site), Relevant Certification (Preference).2-3 Years relevant experience, ITIL Trained,OEM...

  • Lead Administrator L1

    2 weeks ago

    Hyderabad, Telangana, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • NAC administrator

    2 weeks ago

    Hyderabad, Mumbai, India RM Global Consulting Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    L1 NAC Administrator Responsibilities: NAC implementation, administration, maintenance ,server management ,troubleshooting Location - Mumbai and Hyderabad Exp - L1 experience in NAC./only Knowledge about NAC

  • L1 Support Engineer- Administration

    2 weeks ago

    Bengaluru, Delhi, Hyderabad, NCR, India Ample Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: L1 Support Engineer Onboarding & Off-boardingLocation: Bengaluru, Mumbai, Pune, Chennai, Delhi, Hyderabad or "Remote"Department: IT Support / Customer OperationsReports To: L2 Engineer / Service ManagerExperience: 0–2 yearsJob Type: Full-Time (Rotational Shifts – 24x7)Job Summary:We are looking for a detail-oriented and proactive L1...

  • Urgent: Lead Administrator

    1 week ago

    Hyderabad, Telangana, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • [Urgent Search] Administrator L1

    6 days ago

    Hyderabad, Telangana, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • Urgent! Lead Administrator

    4 weeks ago

    Hyderabad, Telangana, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • Unix Administrator

    3 hours ago

    Madhapur, Hyderabad, Telangana, India Locuz Enterprise Solutions Full time

    JD JOB SUMMARY Exp : 3 -4 Yrs - Responsible for monitoring and troubleshooting in heterogeneous Unix environment by meeting Customer expectations & build service deliverables that meet SLA. - RESPONSIBILITIES Enterprise Level experience in Production Environment (24X7 support exposure) Manage RedHat Enterprise Linux and HPUX with excellent Troubleshooting...

  • Network Engineer L1

    4 days ago

    Hyderabad, India Pes Hr Services Full time

    Job Description We are seeking a Network Engineer L1 to join our dynamic team in India. The ideal candidate will have 3-8 years of experience in network engineering and a strong foundation in networking concepts. This role involves supporting our network infrastructure, ensuring optimal performance, and collaborating with other IT professionals to maintain...

  • Administrator - L1

    1 week ago

    Hyderabad, Telangana, India Wipro Limited Full time

    **Role Purpose** The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction **͏**: **Do** - ** Ensure timely response of all the tickets raised by the client end user**: - Service requests solutioning by...