IT Technology Services Associate

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**About SAP**:
**Purpose and Objective**:
Within the Customer Services & Delivery (CS&D) division, the Enterprise Cloud Services (ECS) Delivery Team runs the HANA Enterprise Cloud and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations & support for our customers across multiple infrastructures - SAP DCs, AWS, Azure & GCP. We are looking for an IT Technology Associate Consultant who will be responsible for infrastructure support and services along with running SAP’s backend technology including operations of state-of-the-art datacenters as well as client technology around the globe.

**What you'll build**:
As an IT Technology Consultant, you will be responsible for:

- Handling Incidents, Alerts, and Service Requests
- Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
- Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs
- Conceptual design, configuration, and administration of server landscapes with focus on Linux Operating systems
- Troubleshooting and resolving any hardware, OS, App and DB related issues that impact the business
- Managing daily operations ensuring high availability
- Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the team
- Coordination with international teams in global projects / crisis handling / de-escalation initiatives

**What you bring**:

- BE / BTech / MCA from a reputable institute
- 1 to 3 years of work experience in Linux administration
- IT experience with network services like DNS, LDAP, Samba, sFTP, Sendmail, Postfix
- Experience on at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform)
- Understanding of NFS, BlockDevice, Raid concepts
- Scripting experience - Any of Shell, Perl, Python, Go, or similar
- Working experience in Virtualization (XEN, VMware)
- Experience with OS monitoring, backup/restore, configuration automation technologies (Chef)
- Experience working in an global environment, being able to work effectively with international and virtual teams
- The role is part of a 24x7 operational team following a global follow-the-sun model, with rotational shifts and week-offs.
- Capable in technical documentation and creation of knowledge-based assets (KBAs)
- Ability to continuously acquire new knowledge proactively and independently
- Analytical and solution-oriented thinking
- Basic Knowledge in Network and Storage

- Basic knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
- Work experience as Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)
- Working knowledge in Business Object Products (BOBI, BODS etc)
- Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases
- Exposure to ITIL framework

**Where you belong**:
**Bring out your best**

**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

**AI Usage in the Recruitment Process**

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 439246 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid