Master Trainer

Are you in for a big challenge, like contributing to the success of new global company? Epiroc is the company demerged from Atlas Copco in April 2018, with shareholders' and stock exchange approvals. Epiroc is a leading global productivity partner to the mining, infrastructure and natural resources industries. Epiroc stands for innovation, commitment and collaboration, which is the speed to market & industry leadership; the passion to help customers succeed and a close partnership for deep understanding of the needs. We clearly aim to be our customers’ first choice.

Epiroc India is looking for a Technical Services Manager to join our team in Customer Center in Service Organisation at Udaipur. In this role you will work close to the Business Line Manager, operations team, Regional Performance Centre and all our product company to improve reliability of our equipment and controlling cost of maintenance. This is key role in organisation which can help build service as a competitive advantage for Epiroc.

**JOB RESPONSIBILITY**

**It includes below mentioned but not limited to**:

- Lead, manage and develop a team of Product Specialist/Drill master towards respective area of products or other service.
- Develop best of trainings and SOP for service operations
- Get the training delivered effectively in classroom as well as on the floor to maintenance team as well as to operator
- Lead Reliability Improvement program for all products in cost effective way
- Establish efficient links to all the product companies
- Implements a Safety-First mentality in all work performed within Product specialist and drill master.
- Develop technical solutions along with close collaboration with product company and EITC Bangalore as required by local operations and customer
- Set up an efficient practice in the contribution from Product Specialist/ Drill master to continuous product improvement.
- Report, follow up and take actions on safety related observations. (RCA).
- Act as a backup for Product Specialist/Drill master in the team.
- Attract right people to the function and develop people within function.
- Create specific short and long-term mission for everyone in the team.
- Inform the people of relevant topics coming from management forums.
- Develop a culture of knowledge share among the Product Specialist/Drill Master.

**EXPERIENCE REQUIREMENTS**:

- Minimum 10-12 years of aftermarket service support experience from mining and construction industry/equipment
- Strong analytical skills
- Have handled a team of 5 + people

**EDUCATIONAL REQUIREMENTS**:

- Degree in Engineering

**PERSONALITY REQUIREMENTS**:

- A good communicator and a good team player.
- Able to deal with deadlines, being customer oriented and pro-active.
- Strong personal drive and extensive analytical skills.

We at Epiroc as a global organisation always focus on continuous improvement of our company along with our employee. We always give a healthy & comfortable environment to our employee in workplace. We always give equal opportunity.

**United. Inspired**. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
- In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.
- We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.