Customer Support Executive

6 hours ago

Palghat District Kerala, India Sadhguru Technologies Pvt Ltd Full time

**Job Title**: Customer Service Executive

**Location**: Palakkad
**Office Timing**: Monday to Saturday, 10:00 AM to 6:30 PM
**Qualification**: Graduation
**Salary**: ₹20,000 per month (Inclusive of PF & ESI)

**Experience**:

- Minimum of 2 years of experience are welcome

**Job Summary**:
The Customer Service Executive will be responsible for providing exceptional service to walk-in customers, handling gold purchases, and assisting with marketing activities to promote the branch's products and services.

**Key Responsibilities**:
**Customer Interaction & Gold Handling**:

- Attend to walk-in customers with professionalism and courtesy.
- Purchase old gold from customers and assess the purity of gold accurately.

**Marketing Activities**:

- Handle branch-specific marketing efforts, including strategies such as umbrella marketing.
- Occasionally travel for marketing initiatives and promotional campaigns.

**Product Knowledge & Sales**:
Promote and sell a variety of gold and silver products, including:

- **Gold**: Coins, jewelry, biscuits.
- **Silver**: Coins, jewelry, biscuits.
- **Digital Wallet**: Support corporate gifting solutions.

**Additional Responsibilities**:

- Represent the brand confidently and professionally.
- Maintain a willingness to learn and adapt to new processes.

**Required Skills**:

- **Fluency in Regional Language (Tamil)**: Essential for effective communication with customers.
- **Confident & Presentable**: Strong interpersonal and customer service skills.
- **Willingness to Travel**: Flexibility for occasional marketing activities outside the branch.
- **Eagerness to Learn**: Open to training and knowledge development.

**Job Types**: Full-time, Permanent

Pay: ₹9,611.74 - ₹24,492.61 per month

**Benefits**:

- Health insurance
- Provident Fund

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