Customer Service Executive

6 days ago


Palghat District Kerala, India Bizpole Business Solutions Pvt Ltd Full time

Provide accurate information about products, services, policies, and processes.
- Handle complaints, troubleshoot issues, and escalate complex cases to the appropriate departments.
- Follow up on unresolved cases to ensure timely resolution.
- Maintain a positive and empathetic attitude toward customers.
- Strive to meet or exceed customer satisfaction and service level goals.
- Log interactions and transactions in the company’s CRM system accurately.
- Generate daily/weekly reports on customer feedback and trends.
- Work closely with other teams (sales, technical support, etc.) to address customer concerns effectively.
- Share customer insights to contribute to service improvement strategies.
- Stay updated on the company's products, services, and industry trends.
- Provide proactive solutions and upsell additional services when appropriate.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 3 years (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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