Voice Process-banking(Mohali)

2 days ago

Mohali Punjab, India Precision Merge Full time

**Job Title**: Customer Support Executive (Voice Process)

**Location**: Mohali / Chandigarh

**Qualification**:

- **Graduates (Freshers)** or
- **Undergraduates** with relevant work experience in customer service

**Skills Required**:

- Excellent communication skills in **English** and **Hindi**:

- Basic computer knowledge and typing skills
- Ability to handle customer queries with a positive attitude
- Strong problem-solving and interpersonal skills

**Roles & Responsibilities**:

- Respond to customer inquiries via calls and provide effective solutions.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Address customer concerns and escalate issues to higher authorities when necessary.
- Collaborate with the team to meet daily, weekly, and monthly targets.
- Ensure customer satisfaction by following company guidelines and policies.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹23,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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