Front Desk Cashier

The **Cashier cum Customer Relationship Management (CRM) Representative** is responsible for handling daily cash transactions, maintaining accurate records, and providing excellent customer service at the collection office of a Cable and Internet Company. The role includes managing payments, resolving customer queries, and ensuring timely collections while maintaining a positive relationship with customers.

**Key Responsibilities**:
**Cashier Duties**:
**1*. **Payment Collection*:

- Handle cash, credit, debit, and online payments from customers for cable and internet services.
- Ensure proper invoicing and issue receipts to customers for all transactions.
- Maintain an accurate daily log of collections and reconcile cash at the end of each day.

**2. Cash Management**:

- Deposit cash and other forms of payments to the bank or designated account as required.
- Maintain and update daily cash reports and submit them to the supervisor.
- Ensure proper accounting and safe custody of collected payments.

**3. Billing & Account Updates**:

- Update customer accounts with payment details and ensure all balances are accurate and up-to-date.
- Verify and adjust billing discrepancies in coordination with the accounts department.

**Customer Relationship Management (CRM) Duties**:
**1. Customer Query Resolution**:

- Resolve issues related to service disruptions, billing discrepancies, or account details efficiently.
- Escalate unresolved issues to the technical or support team as required.

**2. Customer Retention**:

- Follow up with customers for overdue payments and initiate collection calls.
- Proactively contact customers about upcoming due dates for recharges or renewals.
- Work with customers to offer solutions, payment plans, or special offers to retain their service.

**3. Customer Engagement**:

- Ensure a pleasant and positive experience for customers visiting or contacting the collection office.
- Build rapport with customers, understand their service needs, and make recommendations where necessary (e.g., package upgrades, additional services).
- Convincing customers of new connections, and informing them about plans, packages, and offers. Preparing boxes for new connections, replacement, and disconnection

**4. Complaint Logging and Tracking**:

- Log customer complaints and ensure they are routed to the appropriate department for resolution.
- Track and follow up on the status of complaints and ensure customers are updated on resolution progress.

**5. Customer Feedback**:

- Gather customer feedback regarding service experience and report the feedback to management.
- Work with the management team to suggest improvements based on customer interactions and feedback.

**Administrative Duties**:

- Maintain records of transactions, payments, and complaints in the company's CRM or software system.
- Prepare daily, weekly, and monthly collection and customer service reports for management.
- Assist in managing customer data, ensuring accuracy and confidentiality.

**Experience**:

- 2+ years of experience in cashiering or customer service roles, preferably in a Cable or Internet Service company.
- Familiarity with cash handling, invoicing, and CRM processes is essential.

**Skills**:

- Strong communication and interpersonal skills.
- Excellent numerical skills and attention to detail for accurate payment processing.
- Proficient in MS Office (Excel, Word) and experience with CRM software or billing systems.
- Ability to manage customer queries and complaints with a calm and positive attitude.
- Basic knowledge of cable and internet services is a plus.

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: In person