
Gm - Retention & Collection
2 days ago
Job Req ID: 43919- Location: Indore, IN- Function: Other- About:
- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
Collections & Retentions Vertical Head
Function / Department
Customer Service
Designation / Band
General Manager / M3 Band
Circle / Location
Indore
Job Purpose
- This role is responsible to drive Postpaid Mobility Churn, Revenue Churn, CXX and help increase the post-paid business by ensuring higher Collections, lower Churn, and lower Bad debt.
- The role focuses on Customer Base Management, High Value Base Enhancement through proactive and reactive retention campaigns.
- Pivotal cross functional influence in Credits, Collections, Marketing Consumer, Marketing, VIBS and across CS verticals.
- Ensure reduction in costs by implementing various digital modes/ innovations and increase productivity.
The position would require to develop process and policy for achievement of Business requirement. The role is required to maintain good interpersonal and interdepartmental skills
Key Result Areas/ Accountabilities
- Achievement of Business KPIs of Retail & IOIP segment through various measures
- Monitoring and Co-ordinating with Zonal Team on achievement of Monthly and Quarterly Target
- Collection and Bad Debts Performance
- Voluntary and Involuntary. Churn Reduction
- Cost of Collections within Budget
- New Initiative and Automation
- Team Development and training
- Cross functional coordination to achieve organizational goals
- Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency
- People Management through identifying timely need of resources
- Explore new avenues for cost reduction and efficiency improvement
- Collection back office management to support collection processes
- Competition benchmarking on Postpaid Products and Servicing
Core Competencies, Knowledge, Experience
- Target Oriented Approach
- Receivables management (Collection expertise)
- Sound in Process / systems knowledge / experience
- Strategic thinking ability and excellent data analysis skills
- Capability to influence cross functional team as per Metrix
- Excellent Communication Skills and presentation skills
Must have technical/ professional qualifications
- Graduate / PG in any field
- Excel and Presentation skills
- MS Office & Presentation Skills
**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
-
Agm - Retention & Collection
5 days ago
Indore, Madhya Pradesh, India Vodafone Idea Full timeJob Req ID: 43014- Location: Indore, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...
-
Agm-retention&collection
18 hours ago
Indore, India Vodafone Idea Full timeJob Req ID: 39527- Location: Indore, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...
-
Sales Executive
6 days ago
Indore, Madhya Pradesh, India Dream to Realty Full timeTo follow up on all sales leads & amp, enquiries. Support lead generation process by interacting with potential sources, referrals, meeting with the prospective customers. Presentation as per the manager’s instructions to achieve sales targets. To handle walk-in, identify prospective clients, exact needs, by questioning, observation and the completion...
-
Gm-customer Service
2 days ago
Lucknow, Uttar Pradesh, India Vodafone Idea Full timeJob Req ID: 47038 - Location: Lucknow, IN - Function: Other - About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...
-
Customer Acquisition and Retention
2 days ago
Noida, Uttar Pradesh, India EEPIC Digital Full time**Profile: Customer Acquisition and Retention.** 2. Ensure that POs, PIs, Invoices etc are updated and complete in folder. 4. Coordination with other departments like accounts, projects, sales, production and make sure to complete the project smoothly. 5. Maintain a customer satisfaction by resolving issues through mails, calls. 6. Create and deliver...
-
Maac Admissions Counselor
2 days ago
Indore, Madhya Pradesh, India Options Technika Pvt Ltd Full time**Fundamental Objectives of this Position**: **To contact, counsel, and encourage prospective students to make an informed decision about enrolling at MAAC and to continue increase the base month on month. To meet the targets of business forecasted monthly basis and drive the collection.** **Key Responsibilities**: **-Provide academic and career guidance to...
-
International Customer Service Advisor
1 week ago
Indore, Madhya Pradesh, India Torenia Technologies Pvt Ltd Full time**ob description** **Job description** We will train you from scratch; prior knowledge is not that much mandatory but experience will add value. Please carefully read the following pre - requisites. Ensure all 5 points match. 1. Excellent English communication skill Mandatory 2. Must be ready to Work from Office (No Work from Home will be provided) 3....
-
Operations Executive
1 week ago
Chhawni, Indore, Madhya Pradesh, India SRJ SOLUTION Full timeThis is a full-time on-site role as an Post Sales Operations Executive at SRJ Solution LLC - DU Channel Partner, located in Indore. The Operations Executive will be responsible for overseeing day-to-day operations, managing and optimizing business processes, analyzing operational data, and ensuring efficient workflow along with Data Collection. The role...
-
Operations Executive
4 days ago
Chhawni, Indore, Madhya Pradesh, India SRJ SOLUTION Full timeThis is a full-time on-site role as an Post Sales Operations Executive at SRJ Solution LLC - DU Channel Partner, located in Indore. The Operations Executive will be responsible for overseeing day-to-day operations, managing and optimizing business processes, analyzing operational data, and ensuring efficient workflow along with Data Collection. The role...
-
Gm Service
1 week ago
Agra, Uttar Pradesh, India Ashok Auto Ventures Full timeOversee service team, auto service staff, and vehicle repair processes to deliver a positive service experience and maintain profitability - Ensure delivery of customers vehicles on time - Coach team members on ways to drive service sales, beneficial training program options, and customer service tactics - Work with the service advisor to ensure proactive...