Customer Support Associate

3 days ago

Noida Uttar Pradesh, India Paragon Instrumentation Engineers Private Limited Full time

Job Responsibility of Customer Support cum Coordinator

1. Primarily focuses on making outbound or receiving inbound calls to generate leads, provide support, or sell products/services.

2. Make calls to prospective or existing customers to inform them about products, services, or offers

3. Schedule meetings, demos, or product presentations for the sales team.

4. Generate leads and schedule appointments for the sales team.

5. Handle incoming calls, answer customer queries, and resolve issues

6. Provide detailed product or service information to callers

7. Identify potential customers, understand their needs, and persuade them to take action (e.g., purchase or attend a demo)

8. Maintain records of conversations, leads, and customer information in the system

9. Meet daily, weekly, or monthly targets for calls made, leads generated, or sales closed.

10. Develop a rapport with customers and build long-term relationships through regular follow-ups.

11. Gather feedback on products/services and communicate it to the relevant teams

12. Bridge between the sales team and customers to ensure smooth operations and effective communication.

13. Coordinate with the sales team to prepare quotations, proposals,

14. Handle customer complaints and ensure resolution

15. Follow up with customers and internal teams to ensure tasks are completed

16. Prepare and Update Database with client information.

17. Work with other departments (e.g., logistics, marketing, finance) to streamline processes.

18. Prepare sales performance reports and share insights with management.

Required Qualification and Skill:

- Diploma in Electronics Bachelor of Science/Bachelor of Commerce 1-2 year experience is an added advantage

Fluency in English & Hindi in reading writing and speaking.

Computer Acquaintance in MS Office & Internet Good Knowledge of MS Excel is a plus

Excellent communication skill is a must.

1-2 year experience in the similar field would be an added advantage.

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Expected Start Date: 10/03/2025

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