Subject Matter Expert

1 week ago

Mumbai, India SKYLARK HR SOLUTIONS Full time

MOST REPUTED COMPANY IS HIRING

JOB ROLE: SUBJECT MATTER EXPERT

EXPERIENCE:2 PLUS

JOB LOCATION: MUMBAI

INTERVIEW MODE: VIRTUAL

JOB DESCRIPTION:
**PRINCIPAL RESPONSIBILITIES**:

- Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
- Understand customer queries received through calls and act accordingly.
- Maintain a healthy and clean work environment & adhere to company policies and procedure.
- Continuous up gradation of process knowledge as required

**CRITICAL SKILLS REQUIRED**
- Excellent communication skills.
- Comprehension - Ability to clearly understand the problem statement
- Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
- Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
- Strong customer service focus:Ability to empathize with the customer - Prioritizing customer needs
- **Desired Skills: -**:

- Self-Discipline
- Learning and decision making
- Patience and action oriented
- **Technical skills: -**:

- Basic Working knowledge of Computer &
- Knowledge of desktop computer system

**Important notes**:

- 5 days working and any 2 week offs.
- Should be flexible in 24*7 shifts.
- Should be within Transport Boundary.
- IATA certification or Experience in airline ticketing would be an added advantage.
- Job location: Kensington - Powai, Mumbai.

**Transport Boundary**:

- Western - Churchgate - Mira road
- Central - CST - Thane
- Harbour - CST Belapur

or Whatsapp-6382745619

Regards,

HR Ramya

6382745619

**Salary**: Up to ₹324,000.00 per year

Schedule:

- Rotational shift

Application Question(s):

- Are you okay with Mumbai location?
- Do you have any experience in customer service through calls?
- what is your current CTC?
- what is your expected CTC?
- your notice period?

**Speak with the employer**
+91 6382745619

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