Am - OTC Billing

Ready to shape the future of work?_
- At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges._
- If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._

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- Responsibilities_
- _Validate orders entered with contract and research billing errors or missing Sales orders (SO’s)_
- _Prepare Billing Data and reconcile with the system data to find and report errors._
- _Manage end to end Billing validations as per the requests from the sales team._
- _Coordinate internally within finance department or with sales for billing corrections as needed_
- _Resolve the identified errors as approved and send the invoices for Billing._
- _Validate the invoices in AX vs Purchase order/ Sales order_
- _Creation of summary billing on the customer/sales request based on guidelines provided_
- _Approving Summary billing and PO flips after detailed review_
- _Perform various billing transactions as per process requirements and ensure there is no miss in Service levels for the respective month_
- _Ensure Billing Dispatch on time meeting daily TAT and accuracy._
- _Ensure Third-Party Portal Invoice uploads within the agreed TAT and Accuracy_
- Additional Responsibilities_
- _Act as first point of contact for any escalation that an accountant comes across and is not able to resolve on their own_
- _Identify anomalies, gaps in the process and explore potential opportunities for improvement_
- _Collaborate with Quality and Digital function in implementation of identified process improvement opportunities_
- _Act as a Subject Matter Expert/mentor/buddy and provide guidance to team members on Billing and invoicing including running training programs for new hires in conjunction with the assigned trainer_
- _Audit samples of invoices created and posted in the system by Accountants_
- _Review /update Root Cause Analysis (RCA) provided by the accountant and work with SHI-SMEs in formalizing the resolutions and bringing the preventive control to ensure same error is not repeated._
- _Keep the SOP documentation updated as per the identified changes in the process and submit for regular review and approval_
- Qualifications we seek in you_
- Minimum Qualifications_
- _Bachelor’s degree in commerce or equivalent_
- _Relevant Prior work experience_
- _You are required to work in US time zone_
- _ERP experience of Microsoft AX, Oracle, Salesforce, SAP_
- _Subscription billing experience would be an added advantage_
- _Ability to work effectively within all levels of an organization, both internally and externally_
- _Ability to work both individually and in a team environment_
- _Ability to think creatively and find solutions to issues_
- _Must have experience in Standard operating procedures (SOP) documentation and in creating process flow_
- _Detail oriented with the ability to multitask and complete tasks with efficiency and accuracy_
- _Ability to self-manage, take the initiative and escalate to the supervisors as needed_

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- Preferred Qualifications/ Skills_
- _Working with US based clients is mandatory._
- _Familiarity with computer products and programs are desirable for this position_
- _Experience in IT distribution/hardware/software industry will be an advantage_
- _ERP experience of Microsoft AX preferred_
- _Experience with ServiceNow, Salesforce_

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- Why join Genpact?_
- _Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation_
- _Make an impact - Drive change for global enterprises and solve business challenges that matter_
- _Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities_
- _Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_
- _Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_
- Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._

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- Let’s build tomorrow together._
- Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating