Hiring OTC Billing and Dispute folks

4 days ago

Hyderabad Kolkata, India Amiable Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role & responsibilities

In this role, you will be responsible for all the activities related to Cash & Collection domain.

  • Execute end-to-end Billing, Cash Application, and Customer Master Data (CMD) activities in line with OTC policies and SLAs.
  • Perform invoice creation, validation, and posting in ERP systems (SAP, Oracle, D365, Navision, etc.) ensuring compliance with contracts, tax laws, and statutory requirements.
  • Validate supporting documents (POs, contracts, timesheets) before invoice release; monitor and reconcile billed vs. unbilled revenue.
  • Investigate and resolve billing discrepancies, invoice rejections, and payment application issues by collaborating with clients and internal stakeholders.
  • Manage daily cash posting, payment matching (automated and manual), and unallocated cash resolution while maintaining accuracy above benchmarks.
  • Process electronic payment formats, reconcile bank statements, and ensure accuracy in AR documentation.
  • Handle customer payment queries and provide timely resolutions to reduce disputes and improve customer experience.
  • Support AR dispute resolution, credit memo processing, and collaboration with Collections teams for aged receivables follow-up.
  • Lead CMD activities including customer master creation, amendments, and quality checks to ensure data accuracy and compliance with governance policies.
  • Monitor CMD KPIs, prepare reports, and support supervisor in continuous improvement initiatives and process standardization.
  • Participate in UAT, system upgrades, and automation projects; contribute to implementing new tools or functionalities.
  • Ensure audit readiness by maintaining documentation and providing evidence for internal and external audits.
  • Collaborate with cross-functional teams (Collections, Treasury, Finance, Delivery) to ensure smooth end-to-end OTC cycle execution.
  • Contribute to training, mentoring, and knowledge sharing within the team to enhance process expertise.
  • Support month-end / quarter-end closing activities (billing cut-off, reconciliations, reporting) and provide MIS dashboards for management.
  • Drive process improvements in efficiency, accuracy, and customer service through continuous improvement initiatives.

Preferred candidate profile

  • B.Com Graduation
  • Bachelors degree in accounting, Finance, Business Administration, or related field (master's degree is a plus).
  • Strong exposure to Order-to-Cash (OTC) processes including Billing, Cash Application, and Customer Master Data.
  • Hands-on experience in billing reconciliations, payment processing, and customer data governance.

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