Service Advisor

1 week ago

Parassala Thiruvananthapuram Kerala, India BSPIONEER Vehicles and Services Pvt Ltd. Full time

Direct interact with customer and understand the issue related to his vehicle
- Take a note of the issue on later create system based job card with entering

correct and relevant information of the customer and his vehicle
- Inspect and advise customer about necessary repairs/maintenance of the

vehicle
- Prepare and share the cost and time estimation of the work agreed by the

customer
- Assign vehicle to floor Supervisor and ensure timely delivery
- Contact customer for any ad-hoc expenses
- Inspect the vehicle repair before delivering and guide customer for billing

process
- Handle customer queries and ensure high customer satisfaction standards

**Behavioural Attributes - Must possess with high proficiency**:

- Customer Orientation
- Result Orientation and Team Work
- Problem Solving and Decision Making
- Initiative & Objection Handling
- Communication and Good Negotiation Skills

**Knowledge required**:

- Must be disciplined
- Should be a good trouble shooter
- Should be a good team member
- Maintain effective interpersonal relationship with all supervisors/technicians and

Customers.
- Must possess good diagnostic and Analytical skills
- Strong technical knowledge

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹7,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Work Location: In person

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