Customer Support Executive

4 days ago

Navi Mumbai, India TBC Services Pvt. Ltd. Full time

A customer support executive (CSE) is a person responsible for assisting customers over the phone with technical support and service issues.

**Duties**
- Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Provide customer support through phone and chat
- Work with other departments to resolve customer issues in a timely manner
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Proactively gather and utilize customer feedback and suggestions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes
- Communicate effectively with peers and managers
- Communicate to customers during outbound phone calls
- Verifies customer requests are accurate and consistent

**Responsibilties**
- Answer inbound customer calls
- Handle renewals and cancellations
- Provide account information and status
- Provide workflow assistance
- Manage all customer issues and requests
- Develop and improve customer experience
- Work with IT and Finance teams to resolve customer issues
- Manage complaints

**Requirements and Skills**
- Bachelor’s degree in business, computer science or engineering, BBA, MBA
- 2+ years of experience in commercial support
- Excellent verbal and written communication, analytical and problem-solving skills
- Strong customer service skills
- Strong interest in IT or construction products
- Knowledge of Excel, Word, and PowerPoint.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Ability to Commute:

- Navi Mumbai, Maharashtra (required)

Ability to Relocate:

- Navi Mumbai, Maharashtra: Relocate before starting work (required)

**Speak with the employer**
+91 9370504658

  • Customer Service Executive

    2 days ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer Support Executive

    2 days ago

    Navi Mumbai, Maharashtra, India navir consulants Full time

    handle incoming customer calls, resolve queries, and provide excellent service support.Experience0 - 1 YearsNo. of Openings15EducationHigher Secondary, Secondary SchoolRoleCustomer Support ExecutiveIndustry TypeIT-Hardware & Networking / IT-Software / Software ServicesGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from...

  • Customer Support Executive

    4 days ago

    Navi Mumbai, India Silver bhoomi Enterprises Full time

    Urgent Opening for Customer Support Executive. Excellent English is must Location: Turbe **Salary**: 18k to 20k Qualification: HSC / Graduate Contact: HR Geeta **Salary**: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Navi Mumbai, Thane - 400705, Maharashtra: Reliably commute or planning to relocate...

  • Customer Support Executive

    2 days ago

    Navi Mumbai, India TELSTRA GLOBAL BUSINESS SERVICES Full time

    **Job Title**: Customer Support Executive **Location**: Navi Mumbai, Maharashtra **Responsibilities**: - Handle customer queries - Provide product and service knowledge to customers - Take/cancel orders - Record details of complaints - Maintain positive customer relationships **Skills**: - Communication skills **Qualifications**: - H.S. (12th) pass or...

  • Customer Support

    2 weeks ago

    Navi Mumbai, Maharashtra, India White Force Full time

    Job description JD- Job Title: - Backend Operations / Customer Support / Service ExecutiveLocation: - VikhroliRole Summary: We are seeking a proactive Executive - Backend Operations to manage backend processes, ensure accurate records, and support operational efficiency. Key Responsibilities: - Maintain accurate records and update systems for backend...

  • Customer Support Executive

    2 days ago

    Navi Mumbai, India Sasa international Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Customer Support Executive

    4 days ago

    Vashi, Navi Mumbai, Maharashtra, India Algomatix Technology Pvt Ltd Full time

    Job Title: Customer Support Executive Experience: 1-2+ Years in Customer support Qualifications: ITI, Diploma with some experience in electronic / electrical industry / Special GPSIndustries. Job Location: Vashi (Navi Mumbai) Job Description: - Ø Responsible of handling GPS Devices Installation and troubleshooting of GPS Devices in Vehicle Ø...

  • Customer Support Executive

    4 days ago

    Vashi, Navi Mumbai, Maharashtra, India Algomatix Technology Pvt Ltd Full time

    Job Title: Customer Support Executive Experience: 1-2+ Years in Customer support Qualifications: ITI, Diploma with some experience in electronic / electrical industry / Special GPSIndustries. Job Location: Vashi (Navi Mumbai) Job Description: - Ø Responsible of handling GPS Devices Installation and troubleshooting of GPS Devices in Vehicle Ø...

  • Customer Support

    1 day ago

    Navi Mumbai, India E waste Mart Full time

    **Position Overview**: E Waste Mart is seeking a dedicated and customer-focused individual to join our team as a Customer Support and Sales Executive. In this role, you will play a critical part in ensuring customer satisfaction and driving sales for our company's products/services. **Responsibilities**: **1. Customer Support**: - Maintain a professional...

  • Customer Support Executive

    2 days ago

    Kharghar, Navi Mumbai, Maharashtra, India Oracura Solutions Pvt Ltd Full time

    _**Customer Support Executive**_ - **Company Overview**:_ ORACURA Solutions Pvt. Ltd. is a dynamic and innovative Dental Hygiene product company dedicated to providing exceptional products/services and unparalleled customer experiences. We are seeking a highly motivated and customer-centric individual to join our team as a Customer Support Executive. -...