Flipkart Coordinator

6 days ago

Bengaluru Karnataka, India Mittalbooks Full time

**Key Responsibilities**:

- **Order Management**:

- Process and monitor Flipkart orders on a daily basis.
- Coordinate with the warehouse team for timely packing and dispatch.
- Track shipments to ensure on-time delivery.
- **Inventory Management**:

- Maintain accurate stock levels on Flipkart’s seller portal (Flipkart Seller Hub).
- Update stock regularly to avoid order cancellations due to stock-outs.
- Coordinate with procurement/warehouse team for replenishment.
- **Returns & Claims Handling**:

- Manage product returns, refunds, and replacement requests.
- Handle claims/disputes raised by customers or Flipkart and resolve within SLA.
- **Performance Monitoring**:

- Monitor seller performance metrics (cancellations, late dispatches, returns).
- Work on improving ratings and reducing order defects.
- **Coordination & Communication**:

- Liaise with Flipkart support teams for escalations and operational issues.
- Coordinate with internal teams (accounts, logistics, warehouse) to ensure smooth workflow.
- **Reporting**:

- Prepare daily/weekly reports on sales, returns, pending orders, and performance KPIs.
- Share insights with management for decision-making.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: Remote

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