Site Reliability Engineer3

Within the Oracle Health Applications & Infrastructure (OHAI) organization, the Clinical Digital Assistant (CDA) cloud service is at the forefront of new generative AI services for healthcare organizations. Building on the success of the established Digital Assistant (ODA) product, CDA enables healthcare providers to leverage advanced AI technologies, together with voice commands, to reduce manual work and enable providers to focus on patient care.

CDA is expanding their OCI Operations team, and looking to bring in new Site Reliability Engineers. As an SRE engineer, you will be engaged in solving technical challenges on an advanced OCI cloud service platform, focusing on areas such as reliability, scalability, resilience, security, and performance.

You will define how to use latest technologies to optimize the operational efficiency of the service. You will gain a deep understanding of ChatBots, cognitive services, machine learning and analytics. You will work with a team pushing the boundaries of a scalable, self-healing, autonomous platform built on Kubernetes, Docker, Prometheus, and Grafana. You will be exposed to a wide range of OCI cloud services and understand how CDA interacts with many dependent services across the organization.

Areas of responsibility
- Service Ownership

As part of the CDA team, you will be responsible for all operational aspects of the OCI services included in our portfolio.

Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of the Digital Assistant suite of products.

Own end-to-end availability, reliability, and performance of a Cloud Service
- Service Design

Designing and implement solutions for rolling out software and security updates with zero downtime

Partner with development and product management to build and maintain platform and automation frameworks to ensure maximum up-time and predictability, preventing outages and service interruptions or degradation

Analyze system failures and developing rapid response processes
- Operations engineering

Evaluate the operation of cloud service deployments across commercial and government datacenters

Monitor the degradation of the service and dependencies under load, and implement solutions to ensure high availability to our customers

Analyse resource utilitization and scaling requirements in a high-end production system

Resolve security vulnerabilities to conform to corporate and government security standards.
- Automation

Building on your understanding of automation and orchestration principles, you will be identifying opportunities to automate SRE procedures in production environments

The solution implemented will be designed to minimize the possibility of errors being introduced into the system
- Technical expertise

Develop an understanding of the underlying AI technologies used to implement the Clinical Digital Assistant service

**Responsibilities**:
The Clinical Digital Assistant team works within the Oracle Health Applications & Infrastructure (OHAI) organization. The underlying ODA product has been in production for 5+ years and has over 40,000 instances deployed across OCI datacenters worldwide. Clinical Digital Assistant is a new product within the OHAI org, and you would be joining at an exciting time as this product is delivered to end users. As a member of this team, you will be surrounded by forward-thinking and innovative minds thriving in a collaborative environment.

Site Reliability Engineer skill requirements

3+ years of professional experience as a Site Reliability Engineer or equivalent experience.

2+ years Linux Experience.

Bachelor’s degree/master’s degree (Information Technology/ Computer System Engineering).

2+ years’ experience and working knowledge in Python, Perl and/or Shell Scripting.

Managing production running on UNIX flavours (RHEL, OEL).

Cloud experience IaaS (infrastructure as code IaaC, Configuration as code).

Knowledge of Infrastructure as Code (IaaC) like Shepherd and Terraform.

Knowledge of CI/CD Platforms and components like OKE, Jenkins and Splat.

Knowledge of Source Control Systems

Within the Oracle Health Applications & Infrastructure (OHAI) organization, the Clinical Digital Assistant (CDA) cloud service is at the forefront of new generative AI services for healthcare organizations. Building on the success of the established Digital Assistant (ODA) product, CDA enables healthcare providers to leverage advanced AI technologies, together with voice commands, to reduce manual work and enable providers to focus on patient care.

CDA is expanding their OCI Operations team, and looking to bring in new Site Reliability Engineers. As an SRE engineer, you will be engaged in solving technical challenges on an advanced OCI cloud service platform, focusing on areas such as reliability, scalability, resilience, security, and performance.

You will define how to use latest technologies to optimize the operational effici