Client Support

3 days ago

Pune Maharashtra, India Sekel Tech Full time

Job Summary

The Client Support & Operations Executive for the Google My Business (GMB) process

at Sekel Technologies Private Limited is responsible for optimising and maintaining Google

My Business listings for our clients. This role involves proactive engagement with the dealer

network and clients to ensure accurate information, seamless onboarding, improved product

performance, and enhanced visibility on Google.

Key Responsibilities

GMB Listing Management
- Create, claim, and manage GMB listings for clients.
- Optimize listings with accurate information, appealing content, and updated visuals.

Client & Dealer Support and Engagement
- Call and coordinate with dealers/clients to gain access to GMB profiles and required

credentials.
- Engage regularly with clients and dealer networks to build and maintain strong

relationships.
- Conduct periodic calls to check product performance, gather feedback, and resolve

issues promptly.
- Train clients/dealers on product features, usage, and best practices for GMB and

related platforms.

Data Accuracy & Consistency
- Regularly update and verify GMB listings to ensure accuracy.
- Maintain NAP (Name, Address, Phone) consistency across platforms.
- Track and maintain records of dealer/client interactions and training activities.

Review Management
- Monitor and respond to customer reviews in a timely, professional manner.
- Encourage positive reviews and address negative feedback effectively.

Insights & Analytics
- Use GMB Insights and analytics tools to track performance.
- Provide data-driven insights and reports to clients to improve their listings.

Category & Attribute Optimization
- Analyze and optimize categories and attributes to enhance visibility.

Compliance & Guidelines
- Stay updated on GMB policies and guidelines.
- Resolve listing-related issues ensuring compliance.

Cross-functional Collaboration
- Work closely with internal teams to provide holistic digital marketing and operational

support.

**Qualifications**:

- Bachelor’s degree preferred.
- Experience in GMB management, local SEO, or digital marketing is an advantage.
- Strong communication and client relationship management skills.
- Analytical mindset with high attention to detail.
- Proficiency in Microsoft Excel for data analysis and reporting.
- Understanding of SaaS-based products and digital marketing concepts is a bonus.
- Knowledge of Bing Places, Apple Business Profile creation, and Facebook Store

Pages creation is an added advantage.

Pay: ₹250,000.00 - ₹300,000.00 per year

Work Location: In person

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