International Voice Suppot

2 weeks ago

Chennai Tamil Nadu, India Connect Galaxy Full time

_**We are Hiring**_

**Role**: Customer Assisstant (Voice)

**Process**: International Process

**Sector/ Industry** : Banking & Financial Services

**Experience** : 1 Year

**Languages**: Excellent English, B2 Quality

**Qualification**: Graduate

**Interview**: Virtual Mode

**Salary**: 30% Hike from the Previous CTC (Upto 5.5 LPA)

**Working days** : 5 days, US SHifts -Saturday & Sunday off

**Working hours** : Any 9 hours including one hour break

**Location**: Ambattur, Chennai.

Looking for Immediate joiners

**Roles and Responsibilities**:

- Typical Customer Support role. Addressing the queries and grievances of Customers within the stipulated timeline
- Must have knowledge in BFSI Industry
- Issue Resolution: Address customer inquiries and complaints by identifying the issue, providing appropriate solutions, and ensuring timely resolution to increase customer satisfaction.
- Product Knowledge: Maintain a thorough understanding of the company’s products, services, and processes to provide accurate information to customers and suggest suitable products or services as needed.
- Customer Relationship Management (CRM) Systems: Use CRM software to track and document all customer interactions, manage customer data, and follow up on open issues for a seamless support experience.
- Cross-cultural Communication: Adapt communication style to suit the cultural expectations of international customers, ensuring clarity, respect, and empathy in all interactions.

**Job Types**: Full-time, Permanent

Pay: ₹41,000.00 - ₹46,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- How many years of experience you have in International voice process?
- Are you an Immediate Joiner?

Work Location: In person

**Speak with the employer**
+91 7200585293

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