Customer Service Representative

6 days ago

Bengaluru Karnataka, India Delphicjobs Full time

**Customer Support Representative**:

- Location: Bangalore_
- Employment Type: Full-Time[Permanent]_

Are you passionate about helping others and skilled at solving problems with empathy and professionalism? Join our team as a **Customer Support Representative**, where your role goes beyond answering questions — you'll build meaningful relationships and ensure every customer interaction reflects our commitment to excellence.

**Key Responsibilities**
- **First-Class Support**: Respond to customer inquiries via phone with accuracy, efficiency, and empathy.
- **Issue Resolution**: Identify and resolve customer concerns related to products and services to ensure a seamless experience.
- **Detailed Documentation**: Accurately log all customer interactions, solutions, and follow-ups in our CRM system.
- **Escalation Management**: Manage complex issues by escalating to the appropriate team while maintaining ownership through to resolution.
- **Product Expertise**: Stay informed about our products, services, and policies to deliver knowledgeable assistance.
- **Collaborative Teamwork**: Share insights and feedback with teammates to help improve support processes and customer satisfaction.
- **Quality Assurance**: Uphold high standards by meeting performance metrics, quality guidelines, and compliance protocols.
- **Global Mindset**: Interact effectively with our international clientele, demonstrating cultural sensitivity and language adaptability.

**Qualifications and Skills**
- **Education**: High school diploma or equivalent required; college degree preferred.
- **Experience**: Prior customer service or call center experience is a plus.
- **Language Proficiency**: Fluent in English (verbal and written); additional language skills are a bonus.
- **Technical Skills**: Familiarity with CRM systems and call center tools is helpful.

**Soft Skills**
- **Communication**: Clear, empathetic verbal communication and active listening.
- **Problem-Solving**: Creative and resourceful in identifying solutions.
- **Resilience**: Composed under pressure, with the ability to navigate difficult interactions calmly.
- **Cultural Awareness**: Respectful and adaptable when engaging with diverse customers.

**What We Offer**
- **Competitive Compensation**: Attractive base salary plus performance-based incentives.
- **Comprehensive Training**: In-depth onboarding and ongoing training to ensure your success.
- **Career Growth**: Clear pathways for professional development and internal advancement.
- **Excellent Benefits**: Health insurance, PF, and other company benefits (details provided upon offer).

**Ready to make a difference for customers around the world?**

Let me know if you'd like a version optimized for a specific job board (e.g., LinkedIn, Indeed), or tailored to a specific industry or audience.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹48,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Performance bonus
- Shift allowance

Work Location: In person

**Speak with the employer**
+91 8431222819
Expected Start Date: 02/06/2025

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