Chat Support Executive

3 days ago

Delhi Delhi, India kickr Technology Full time

**Job Title: Chat Support Executive**

**Key Responsibilities**:

- **Customer Support**:

- Provide timely and accurate customer support via chat.
- Address customer inquiries, complaints, and issues with professionalism and efficiency.
- Resolve customer concerns by clarifying the customer's complaint, determining the cause of the problem, and selecting and explaining the best solution.
- **Product Knowledge**:

- Develop a deep understanding of our products and services.
- Stay updated on product changes, enhancements, and new features.
- Educate customers about our products and services to enhance their experience.
- **Problem-Solving**:

- Identify and escalate complex issues to the appropriate departments.
- Follow up with customers to ensure their issues are resolved.
- Track and document customer interactions and solutions in the system.
- **Communication**:

- Communicate clearly and effectively with customers.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Collaborate with team members and other departments to improve customer service.
- **Performance Metrics**:

- Meet or exceed performance targets and customer satisfaction goals.
- Continuously improve through feedback and training sessions.

**Qualifications**:

- **Experience**:

- Previous experience in a customer service role is preferred.
- Experience with chat support tools and software is a plus.
- **Skills**:

- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- **Soft Skills**:

- High level of empathy and patience.
- Strong interpersonal skills and a customer-centric mindset.
- Ability to work independently and as part of a team.
- Positive attitude and a willingness to learn.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunity for career growth and development.
- A supportive and inclusive work environment.
- Regular training and upskilling opportunities.

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 9205856480

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