Operations Manager-5 Star

**Job Purpose**:
To oversee the smooth and efficient operation of all hotel departments, ensuring the delivery of excellent service while maintaining high standards of guest satisfaction, quality, and operational performance.

**Key Responsibilities**:

- **Operational Oversight**:

- Manage and coordinate the day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, maintenance, and guest services.
- Ensure that all departments are operating efficiently and meet the hotel's high standards.
- Implement and monitor operational processes and procedures to ensure compliance with hotel policies.
- **Guest Service Excellence**:

- Ensure that all guests have a pleasant, memorable experience by addressing and resolving issues or concerns promptly.
- Work closely with department heads to enhance guest service standards and implement improvements as necessary.
- Promote a culture of guest-centric service within the team.
- **Team Leadership & Staff Management**:

- Lead, supervise, and motivate hotel staff to achieve high performance and uphold service standards.
- Conduct training, coaching, and performance reviews for staff members.
- Maintain staffing levels by hiring, scheduling, and managing team members to ensure coverage across all shifts.
- **Financial Management**:

- Manage hotel budgets, ensuring efficient resource allocation and cost control.
- Track and report on hotel operational performance (revenue, expenses, guest satisfaction scores).
- Assist in identifying and implementing strategies to improve profitability and reduce operational costs.
- **Quality Control & Compliance**:

- Ensure adherence to safety, health, and hygiene standards in all hotel areas.
- Regularly inspect hotel facilities to ensure cleanliness and maintenance are up to standard.
- Oversee the implementation of all legal and regulatory requirements (e.g., health and safety regulations, environmental standards).
- **Strategic Planning**:

- Collaborate with senior management to develop operational strategies that align with the hotel’s goals.
- Participate in the planning and execution of promotional or marketing events to enhance the hotel's image and revenue generation.
- **Guest Feedback & Reporting**:

- Handle guest complaints and feedback in a professional and timely manner.
- Prepare and present reports on operational performance, guest satisfaction, and departmental performance.

**Skills & Qualifications**:

- **Education**:

- Bachelor’s degree in Hospitality Management, Business Administration, or a related field. A Master’s degree is a plus.
- **Experience**:

- Minimum 5+ years of experience in hotel management or operations, preferably in a 4- or 5-star hotel.
- Previous experience in leading and managing diverse teams.
- **Skills**:

- Strong leadership and interpersonal skills with the ability to motivate, manage, and resolve conflicts.
- Excellent organizational and time-management skills.
- Superior communication skills (verbal and written) with both internal teams and guests.
- Proficiency in hotel management software (e.g., Opera, RMS, POS systems).
- Strong financial acumen and understanding of budgeting, cost management, and financial reporting.
- Knowledge of luxury service standards and the ability to implement them across the operation.
- **Personal Traits**:

- High level of professionalism and personal integrity.
- A passion for hospitality and providing exceptional guest experiences.
- Ability to work under pressure and adapt to changing situations.

Pay: ₹50,000.00 - ₹70,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person