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Guest Service Representative

3 weeks ago

Trichur, India Miletia Guide Solutions PVT LTD Full time

Hiring for reputed Hotels/Resorts

**Ready to Relocate Anywhere**

**Food and Accommodation Provided**

**Salary Based on Experience**
- Fresher's with Hotel/Resort /Hospitality/ Aviation/ Travel & Tourism Background
- Offering front desk assistance to clients
- Handling guest requests and reservations
- Managing administrative tasks like processing payments, cash handling and delivering any mails
- Welcoming guests on arrival and providing complete assistance during their stay
- Resolving any conflicts or tensions
- Monitoring check-ins and check-outs
- Preparing stay confirmation letters, cancellations or any alterations
- Verifying guest details upon arrival and allocating guest rooms
- Coordinating with the other staff members and departments to ensure customer satisfaction
- Communicating with the Customer Service Representatives about any promotional offers
- Assisting in pre-registration activities or extended stay requests
- Providing information on transport, restaurant facilities and sightseeing locations to guests
- Coordinating with the Guest Relations Manager and Guest Relations Officer for day-to-day operations
- Processing any special requests
- Managing all operations adhering to the hotel policies and regulations
- Maintaining and updating guest details on a timely basis

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Willing to relocate

**Experience**:

- total work: 1 year (preferred)
- Hotel/resort: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Travel and Tourism: 1 year (preferred)