Guest Service Associate

1 day ago

Trichur, India Flora Hospitality Group (Flora Misty Falls - Athirappilly) Full time

**Duties & Responsibilities**:

- Checking guests in and out.
- Receiving and managing reservations made online and telephonically.
- Verifying guests' payment methods during check-in.
- Assigning rooms to guests and informing them of any specials offered.
- Registers guests and manages the rooming chart.
- Organizing transport services for guests at their request.
- Providing guests with information about the property & Up sell additional facilities and services, when appropriate.
- You will be responsible to provide an excellent and consistent level of service to your customers.
- Contributes to the smooth and efficient running of the Reception within the Rooms division.

**Required Experience and Qualifications**:

- 1 Year Hotel Experience Mandatory.
- Ideally with a relevant degree or diploma in Hospitality or Tourism management.
- Good customer service, communications and interpersonal skills are a must.

**Job Types**: Full-time, Permanent

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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