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Servicenow

3 weeks ago

Bengaluru, India Unisys Full time

**Job Description** We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**: Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:
**Job Title**:_[_Enterprise Analyst_]_

**Location**: [Bangalore, KA, IN]

**Who we are**:[This boiler plate should appear in ALL postings internally and externally]**

**Our Vision**: Enhancing people’s lives through secure, reliable advanced technology.

**Our** Core Beliefs**:

- : We embrace the unknown and continuous learning.
- Creativity: We look past routine ways of doing things.
- Client-Centricity: Our clients’ success is our success.
- Integrity: We act ethically and honestly.

**Position Overview**:
Strong hands on technical knowledge of all ServiceNow modules

Experienced in supporting single and domain separated ServiceNow instances

Hands on knowledge and experience of JavaScript, XML and XSL stylesheets, web services

Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks

Good technical documentation skills

Strong interpersonal and presentation skills

Proficiency in ITIL best practices

Proficiency in Java

Good verbal and written communication skills, problem solving skills, customer service and interpersonal skills

**Responsibilities**:

- Troubleshoot end user problems
- Evaluate issues, troubleshoot and resolve them
- Perform incident/change/release management activities
- Understand ServiceNow Error messages and error/installation logs
- Provide technical leadership in resolving complex issues for ServiceNow and related integrations
- Coordinate with deep support team members to get the status of issues that have been transferred
- Interacting with various SME’s (Subject Matter Experts) to gather and harvest related content and deliverables
- Strong understanding on Design, build, workflow and customize ServiceNow modules
- Evaluate and perform feasibility studies for new solutions
- Interface with Architects to provide technical feedback and translate high level designs to detailed solutions

**You will be successful in this role if you have**:
**Skills, Experience & Qualifications**:

- 6 years of progressive experience in Talent Acquisition within the IT Industry.
- Key Skills: Examples:

- Strong program and project management skills.
- Highly analytical and curious/innovative.
- Minimum Education Required: Example: Bachelors’ or Master’s Degree in related field preferred. ServiceNow Certifications and ITIL certification.

**eeo**

Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity