Process Associate

Company Overview Company Overview

Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.
Role Description

**Role Description**: Process Associate - Business operations

An Associate ensure accurate execution and trading of new assets and security positions. Build rapport with other Operations Associates to ensure operational efficiencies. Identify inefficiencies and work to implement new processes and procedures to improve quality and productivity.

Role and responsibilities
- Work with stakeholders to build ITIL processes
- Create and implement ITIL processes for Incident Management, Change Management and Problem Management
- Create and build workflows for Service Requests
- Identify types of requests and approval matrix
- Work with stakeholders and clients for requirements gathering
- Create process flow diagrams and process documents
- Create workflows and work with technical teams in implementing the workflows in JIRA service management
- Define SLAs and measurement criteria for each process
- Create SOP documents for helpdesk and other teams

**Skills**:

- Good understanding of ITIL processes
- Experience in creating workflows for Service Requests
- Experience with JIRA Service Management will be an added advantage

**Qualifications**:

- 5+ years of experience in ITIL.
- ITIL Foundation Certified
- Graduation or equivalent Degree

Company Value Company Value

We are an Equal Opportunity Employer. We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.