Operations Processing Associate

1 week ago


Chennai Tamil Nadu, India NTT DATA Full time

**In these roles you will be responsible for**:

- Achieving departmental objectives by meeting contact and sales targets and tracking and reporting sales results
- Maintaining customer information by obtaining, entering and verifying required data
- Reviewing documentation to ensure it meets insurance guidelines for creating certificates of medical necessity
- Validating recurring orders in the system for order placement and tagging accounts for approved processing and order placement
- Ensuring successful transactions resulting in the delivery of necessary medical equipment and supplies.
- Listening to call recordings to ensure scripts are read verbatim and confirm patient information
- Ensure quality service by adhering to company policies, procedures, and compliance standards

**Requirements for this role include**:

- Ability to work regularly scheduled shifts from Monday-Friday 5:30PM to 3:30AM IST or rotational shifts from Monday-Sunday with weekly offs
- University degree or equivalent that required 3+ years of formal studies
- Ability to communicate (oral/written) effectively to exchange information with our client

** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.**

** All new hires will be required to successfully complete our Orientation/Process training classes with the customer and demonstrate proficiency of the material.


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