Process Associate
13 hours ago
**Contact HR: Roshni**
**Process Associate - Job Description**
**Job Summary**:
**Key Responsibilities**:
Handle inbound calls related to Medical Travel Insurance, including verification, inquiries, and claims on the CRM system.
Process Adherence: Follow standard operating procedures and ensure compliance with quality and service guidelines.
Problem Solving: Address customer complaints or issues and escalate to supervisors when necessary.
Documentation: Maintain detailed records of interactions and document actions taken.
Performance Targets: Meet or exceed daily, weekly, and monthly targets for call handling time, resolution rates, and customer satisfaction scores.
**Required Skills**:
Communication: Excellent verbal and written communication skills in English.
Customer Focus: Strong customer service orientation with the ability to manage diverse customer concerns.
Problem-Solving: Ability to troubleshoot customer issues efficiently.
Technical Proficiency: Basic understanding of computer systems, CRM software, and telephone systems.
Time Management: Ability to prioritize tasks and manage time effectively in a high-volume environment.
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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