Process Associate

13 hours ago


Chennai Tamil Nadu, India Templeton Global Services Full time

**Contact HR: Roshni**

**Process Associate - Job Description**

**Job Summary**:
**Key Responsibilities**:
Handle inbound calls related to Medical Travel Insurance, including verification, inquiries, and claims on the CRM system.

Process Adherence: Follow standard operating procedures and ensure compliance with quality and service guidelines.

Problem Solving: Address customer complaints or issues and escalate to supervisors when necessary.

Documentation: Maintain detailed records of interactions and document actions taken.

Performance Targets: Meet or exceed daily, weekly, and monthly targets for call handling time, resolution rates, and customer satisfaction scores.

**Required Skills**:
Communication: Excellent verbal and written communication skills in English.

Customer Focus: Strong customer service orientation with the ability to manage diverse customer concerns.

Problem-Solving: Ability to troubleshoot customer issues efficiently.

Technical Proficiency: Basic understanding of computer systems, CRM software, and telephone systems.

Time Management: Ability to prioritize tasks and manage time effectively in a high-volume environment.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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