Process Associate

1 day ago


Chennai Tamil Nadu, India Templeton Global Services Full time

**Contact HR: Roshni**

**Process Associate - Job Description**

**Job Summary**:
**Key Responsibilities**:
Handle inbound calls related to Medical Travel Insurance, including verification, inquiries, and claims on the CRM system.

Process Adherence: Follow standard operating procedures and ensure compliance with quality and service guidelines.

Problem Solving: Address customer complaints or issues and escalate to supervisors when necessary.

Documentation: Maintain detailed records of interactions and document actions taken.

Performance Targets: Meet or exceed daily, weekly, and monthly targets for call handling time, resolution rates, and customer satisfaction scores.

**Required Skills**:
Communication: Excellent verbal and written communication skills in English.

Customer Focus: Strong customer service orientation with the ability to manage diverse customer concerns.

Problem-Solving: Ability to troubleshoot customer issues efficiently.

Technical Proficiency: Basic understanding of computer systems, CRM software, and telephone systems.

Time Management: Ability to prioritize tasks and manage time effectively in a high-volume environment.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



  • Ambattur, Chennai, Tamil Nadu, India MoSahay Associate Full time

    We’re Hiring! | Trainee Associate (Voice Process - Non-Technical) Work Mode: Work From Home Process: Inbound Customer Support Shift: Rotational | Week Off: Rotational Eligibility: - Graduates or Undergraduates - Language: Tamil & English - Typing Speed: 25 WPM with 85% Accuracy Stipend (In-hand): *₹11,769 per month (NAPS/NATS* ) System...

  • Process Associate

    6 days ago


    Chennai, Tamil Nadu, India APSUNG Full time

    We are hiring_ **Process Associate**_ Work Location: _**Perungulathur, Chennai**_. Job Role : Process Associate Qualification**:Any Degree with basic system Knowledge** Gender : Male & Female Age limit: 20 to 30 Shift : General Salary **:14,000/- to 16,000/-** Roles & Responsibility: - Scan & Assign pkgs and make system entry. Audit the pkgs and go...

  • Process Associate

    2 weeks ago


    Chennai, Tamil Nadu, India Datamark, Inc. Full time

    **Job description**: **Greeting from DATAMARK BPO SERVICE.!!!** We have opening for U.S Process ( Logistics), Hiring Process Associate role for Fixed Shift timing. **Job Role : Process Associate - Non Voice** **Shift Timings: - ** Night Shift (10.30 PM to 6.30 AM) - Week off ( Saturday or Sunday ) - No Cab **Eligibility Criteria: - ** Should be good...

  • Process Associate

    3 weeks ago


    Chennai, Tamil Nadu, India Datamark Full time

    Job description Greeting from DATAMARK BPO SERVICE We have opening for U S Process Logistics Hiring Process Associate role for Fixed Shift timing Job Role Process Associate - Non Voice Shift Timings - Night Shift 10 30 PM to 6 30 AM - Week off Saturday or Sunday - No Cab Eligibility Criteria - Should be good in English...

  • Process Associate

    2 weeks ago


    Chennai, Tamil Nadu, India HCL Technologies Full time

    **Process Associate**: - Chennai - 0-3 Years - INDIA **Job Family** - Delivery Voice **Job Description (Posting).** - To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the...


  • Ambattur, Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A customer service associate's job description includes: - Responding to customer inquiries: Answering customer questions, understanding their concerns, and resolving issues - Providing technical support: Troubleshooting product and service issues - Maintaining customer relationships: Keeping customers satisfied and managing their concerns - Recording...

  • Process Associate

    2 weeks ago


    Chennai, Tamil Nadu, India ADP Full time

    ADP is hiring **Process Associate** - Are you all about the follow up and follow through that helps you and your clients achieve serious results? (Now that's what we call a win-win.) - Do you get a crazy amount of joy out of helping others uncover creative solutions to complex problems? - Are you looking for a culture where you can bring your passions, put...

  • Process Associate

    3 days ago


    Chennai, Tamil Nadu, India NexGen TechSoft Full time

    **Process Associate (1+ years experience required)** **Responsibilities;** - Analyze current processes and identify areas for improvement and optimization - Collaborate with cross-functional teams to gather business requirements and design efficient workflows and processes - Provide training and support on new processes and systems - Actively involve &...

  • Process Associate

    2 weeks ago


    Tambaram, Chennai, Tamil Nadu, India Markerz global solution Full time

    A Process Associate is a role that focuses on ensuring the smooth and efficient execution of business processes, often within a specific industry or department. - They are responsible for monitoring, maintaining, and improving processes to achieve accuracy, compliance, and optimal performance. **Job Types**: Full-time, Permanent, Fresher Pay: ₹8,086.00 -...

  • Process Associate

    6 days ago


    Chennai, Tamil Nadu, India Workfreaks Corporate Services Private Limited Full time

    Your key responsibilities include but not limited to**:Understanding the product offerings within the product groups in the assigned category. ** Perform root cause analysis for any product data related issues or queries. **Facilitating adhoc dashboards reports and extracts to internal and external stakeholders. ** Work with external vendors and third...