Client Relationship Executive

2 weeks ago

Chennai Tamil Nadu, India GuidedMyndz Inc Full time

Key Responsibilities:
1. Client Relationship Management:

- Serve as the primary point of contact for clients, answering their questions and offering support during their coaching experience.
- Build and maintain friendly and professional relationships with clients, understanding their needs and ensuring a positive experience.

2. Onboarding and Coordination:

- Assist with the onboarding process for new clients, including helping to schedule consultations and providing them with key information about the services.
- Help coordinate coaching schedules, ensuring smooth communication between clients and coaches.

3. Communication and Support:

- Follow up with clients after coaching sessions to gather feedback and check on their satisfaction with the services provided.

4. Administrative Duties:

- Maintain up-to-date client records and track important interactions and feedback.
- Assist with preparing internal reports and client-facing materials as needed.

5. Client Engagement and Retention:

- Support the creation and implementation of client engagement activities such as webinars, workshops, and seminars.
- Assist in identifying ways to improve client retention and satisfaction.

6. Team Collaboration:

- Work closely with coaches and other team members to ensure client needs are met and aligned with available services.
- Provide input to help improve overall client services and internal processes.

Qualifications:

- A Bachelor’s degree. Fresh graduates are welcome to apply.
- Strong verbal and written communication skills with the ability to connect with clients and build rapport.
- Good organizational skills and the ability to manage multiple tasks and priorities effectively.
- Familiarity with Microsoft Office (Word, Excel, PowerPoint) and basic knowledge of CRM software is an advantage but not mandatory.
- A proactive and empathetic attitude towards client interactions, showing patience and a willingness to learn.
- Comfortable using social media platforms for client communication and engagement.

Key Traits:

- Positive attitude and eagerness to help others.
- Ability to work in a fast-paced environment and adapt to new challenges.
- Attention to detail and a commitment to providing excellent service.

Pay: From ₹13,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- What is your location in Chennai?

**Language**:

- English (required)
- Tamil (required)
- Hindi (required)

**Location**:

- Chennai, Tamil Nadu (required)

Work Location: In person

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