Expert

**Company Description**

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Expert (Reports to Operations Manager) is accountable for the implementation and improvements of operational processes and standards in the country, including quality performance and issue resolution while driving an ongoing improvement. Drive an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction

**Responsibilities**
- Responsible in ensuring the quality performance monitoring, reporting and analysis of respective Operations department
- Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs when require
- Work with the quality team on first time right and cycle time reporting alongside with operations team to identify focus areas
- Ensure appropriate communication and escalation of issues to relevant senior stakeholders.
- Providing expert advice to BAU team on difficult queries, ensure sufficient workaround or testing is done before escalating to Enablement team
- Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met / exceeded alongside with high levels of customer satisfaction on product content.
- Understanding and execution on financial administration including invoicing, counter invoicing/cash collection.

**Qualifications**
- Minimum of 3 - 4 years of experience in operations
- Extensive knowledge of operational processes, systems and SOPs
- Strong communication skills and the ability to communicate requirements clearly to stakeholders within and outside of Operations - ability to translate technical detail as required for audience
- Common business language knowledge (English): speaking and writing with fluency
- Problem-solving, ability to understand and analyze data
- Ability to train and to explain technical elements to different stakeholders
- Ability to monitor activities, a good understanding of KPIs
- Process-driven - ability to define and refine processes to ensure continual improvement in quality and on-time delivery
- Proven organizational skills
- Presentation skills
- Process improvement methodologies
- Project management skills - ability to accurately scope project requirements, manage stakeholder expectation
- Bachelor’s Any Graduate, preference given to Mathematics, Statistics, Economics, Commerce, BBA
- Master’s degree (Commerce, Statistics, Mathematics or a related field)
- Exposure to SQL/Python and ML/AI and working with large datasets

**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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**Our commitment to Diversity, Equity, and Inclusion