Customer Support Executive

2 weeks ago

Indiranagar Bengaluru Karnataka, India Pearltri Foods Pvt Ltd Full time

**Position Summary**:
**Key Responsibilities**:

- **Complaint Resolution**: Investigate and resolve customer complaints promptly and effectively, ensuring customer satisfaction by coordinating with relevant departments.
- **Order Management**: Process customer orders, handle order modifications, cancellations, and updates, and track order statuses to outlets.
- **Documentation**: Maintain accurate and detailed records of customer interactions and actions taken in the CRM system.
- **Escalation Management**: Escalate complex issues to the appropriate departments while ensuring follow-up and resolution.
- **Feedback Gathering**: Record and report customer feedback to help improve services and processes.
- **Quality Assurance**: Meet or exceed performance metrics such as response time, call resolution, and customer satisfaction scores.

**Key Skills and Competencies**:

- **Communication Skills**: Clear, professional verbal and written communication skills.
- **Empathy**: Ability to understand and address customer concerns with patience and empathy.
- **Problem-Solving**: Strong analytical and decision-making skills to resolve issues effectively.
- **Multitasking**: Capability to handle multiple tasks simultaneously in a fast-paced environment.
- **Technical Proficiency**: Familiarity with CRM software, order management systems, and basic computer skills.
- **Time Management**: Efficiently prioritize tasks and manage time effectively.

**Team Player**: Ability to work collaboratively with team members and other departments.

**Qualifications**:

- **Education**: High school diploma or equivalent (required); associate or bachelor's degree (preferred).
- **Experience**: Prior experience in a call center, customer service, or order management role (1-2 years preferred).
- **Languages**: Proficiency in [**English, Kannada, Tamil, Hindi Etc.**]
- **Availability**: Flexible to work in shifts, including evenings, weekends, and holidays if needed.

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive training program.
- Opportunities for career growth and development.
- Health insurance and other company benefits.

**Ability to commute/relocate**:
Pay: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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