Logistics Coordinator
2 weeks ago
**Key Responsibilities**:
1. Customer-Courier Communication:
- Serve as the main point of contact for customers and courier partners.
- Address delivery inquiries and issues promptly.
2. Issue Resolution:
- Escalate and ensure timely resolution of delivery-related issues.
3. Follow-Up:
- Maintain consistent follow-up on concerns and provide status updates.
4. Documentation:
- Keep accurate records of interactions, issues, and resolutions.
- Prepare reports on trends and efficiency.
5. Process Optimization:
- Identify recurring issues and suggest process improvements.
Qualifications:
- Proficiency in spoken and written English.
- Experience in logistics, customer service, or related fields preferred.
- Strong problem-solving and organizational skills.
- Ability to multitask.
Additional Information:
- Flexible hours may be required for time-sensitive concerns.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Morning shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Expected Start Date: 20/01/2025
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