Collections Representative

**Job Title**: Telecalling Collections Executive
**Experience Required**: Minimum 2 Yrs+
**Location**: KPHB Hyderabad

**Job Type**: Full-Time
**Industry**: [Finance / Banking / NBFC / BPO / Collections Agency, etc.]

**Job Summary**:
**Key Responsibilities**:

- Make outbound collection calls to customers with overdue payments.
- Follow up on payment commitments and ensure timely recovery.
- Maintain detailed records of calls, payment status, and customer interactions in the system.
- Negotiate payment arrangements in line with company policies.
- Escalate unresolved cases to the appropriate team or supervisor.
- Meet daily, weekly, and monthly collection targets.
- Adhere to regulatory and compliance standards in all interactions.
- Maintain professionalism and empathy while dealing with customers.

**Requirements**:

- Minimum 2 years of experience in collections or telecalling (preferably in financial services, telecom, or utility sectors).
- Strong communication and negotiation skills in [languages required - e.g., English, Hindi, regional language].
- Familiarity with collections software or CRM systems is a plus.
- Ability to handle difficult conversations and objections calmly and professionally.
- Target-oriented and able to work under pressure.
- Basic computer proficiency (MS Excel, data entry, etc.).

**Preferred Qualifications**:

- Bachelor's degree or equivalent (not mandatory if experience is relevant).
- Experience in handling unsecured or secured loan collections.

**Benefits**:

- Growth opportunities within the company.
- Training and skill development programs.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person