Rm

1 day ago

Agra Uttar Pradesh, India gHRig People Solutions Full time

A Relationship Manager (RM) builds and nurtures strong client connections, acting as the main point of contact to understand needs, offer tailored solutions (products/services), resolve issues, and ensure high satisfaction, ultimately driving retention and business growth through upselling, cross-selling, and strategic planning, often involving collaboration with internal teams. Key duties include client communication, needs assessment, service delivery, feedback collection, sales targets, and using CRM tools.

Key Responsibilities

- **Client Relationship Management**: Build, maintain, and deepen long-term relationships with a portfolio of clients.
- **Needs Analysis & Solutions**: Understand client goals and challenges to offer suitable products/services (e.g., financial advice, loans, insurance).

**Customer Service**: Act as a single point of contact, addressing queries, resolving complaints, and ensuring a positive experience

**Business Development**: Identify opportunities for upselling, cross-selling, and new business, meeting sales targets.

**Strategic Planning**: Use client feedback and market trends to develop strategies for retention and growth.

**Internal Collaboration**: Work with marketing, sales, and support teams to deliver consistent service.

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