Non Voice Process

1 week ago

Noida Uttar Pradesh, India Codegate Technologies Full time

**Key Responsibilities**:

- Assist customers with their queries, complaints, and requests.
- Provide accurate and timely resolutions to customer concerns.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Document all interactions and follow communication procedures and guidelines.
- Meet performance targets, including response time, resolution rate, and customer satisfaction.
- Collaborate with internal teams for effective problem resolution.

**Key Requirements**:

- **Experience**: Minimum 6 months - 1.5 years in an international voice process.
- **Education**: Any graduate or undergraduate.
- **Communication Skills**: Excellent verbal and written communication skills in English.
- **Technical Skills**: Basic computer knowledge and ability to navigate multiple systems.
- **Problem-Solving**: Strong analytical and problem-solving skills.
- **Flexibility**: Willing to work in rotational shifts, including night shifts.

**Preferred Skills**:

- Experience in customer service or BPO industry.
- Ability to handle difficult customers with patience and professionalism.

**Job Types**: Full-time, Fresher

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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