Ucc and Voipsme

**Cisco Voice, PBX expert, Cisco Avaya Contact center expert, Unified Communication cloud experience**

**Required Skills and Experience**:

- 10+ years of technology and IT experience, with minimum of 5 years deploying mid -large scale voice platforms and

solutions. Telecom migration experience required
- 5+ years engineering/operations/deployment of Cisco VOIP and\\or Skype EV
- Comprehensive understanding of UCC (Skype, Zoom, Teams, etc.), VOIP, network infrastructure, telephony

services (PBX, SIP, ISDN, etc.), and related costing and estimatin g
- Proven ability to oversee multiple programs, projects and baseline initiatives in a matrixed environment.
- Experience overseeing program budgets and providing financial reports
- Strong organizational, communication, program management and presentation skills. Must be able to tailor
- Knowledge of enterprise-level telephony & UCC deployments to oversee a team of internal players and third -party

providers in delivering the right solutions on-time and on budget.
- Provide project and portfolio updates, and to champion upcoming technologies, solutions and services within the

UCC space.
- Serve as the Delivery team lead\\SME for UCC and voice

Roles and Responsibilities
- Efficiently and promptly, plans and standardizes ways to minimize the impact of change and incidents on

business operations.
- Responsible for implementing all IP configuration changes on the Customer network and incidents if agreed.
- Manage customer network integration and provide expertise to implement hybrid and customized networks

for the company.
- To deliver outstanding customer experience via on -time, right first time implementation of customer RFCs.
- Maintain a high quality of output and ensure completion of tasks to a target of zero errors.
- Participate in Low Level Design calls with Technical Design Consultants and propose changes for Network

Design Implementation and Integration.
- Knowledge of WAN, MLAN, WLAN, SDx, Optimization and Scripting (Automation).
- Knowledge of New Technologies ISE, PRIME, DNA-C.
- Participate in Technical escalation management.
- Lead/drive Technical SPOC for L1-L2 teams, Escalation point of contact for the internal level 1 and 2

support team.
- Perform Quarterly/Half yearly technical audit for the designated customer network.
- Manage level3 incidents and lead technical discussions with customer and internal stakeholders.
- Deliver customer specific or new technology trainings to the team/cross functional teams.
- Documentation of change performed in customer network.
- Perform weekly/monthly security audits
- Build final config and perform SAT/CAT for customers.
- Level-3 entity for chronic incidents and major escalations.
- Participate customer meetings coordinated by the CSM as extended team.
- Compliance of process and Support in Databases and tool updating during BAU and migration Projects.
- Managing & communicating change based on creative / innovative thinking driven by changing customer /

business requirements.
- Ability to work under pressure, dealing with multiple tasks.
- Applies significant knowledge of industry trends and developments, best practices, implements effective

continual improvement solutions.
- Creates and executes development plans and revises as appropriate to meet changing needs and

requirements.
- Project manages bulk & complex migrations using standard process and procedures CMRM.
- Measure Change Management efficiency quality and throughput and ensure the teams performance

meets or exceeds the set KPIs.
- Monitor the roll-out and compliance of the defined processes, procedures and audit the adherence to

standards.

Qualifications/Requirements

Engineering Graduate

SSCA\\SIP certification is preferred

Minimum 10 to 14 years of experience.

Area of expertise - Cisco & Juniper routing & switching

Nexus, ACI, VxL AN, Wireless LAN ,SD WAN, Meraki, Viptela, uCPE, SDA, ISE.

Core experience implementing network (MLAN, WLAN, Riverbed, MPLS VPN, QOS, Routing

Protocols, SDWAN).

Basic knowledge Perl or Python Scripting, Linux will be preferred.

Good knowledge of industry standards and compliance requirements.
- Role:_IT Support - Other
- Salary:_ 10,00,000 - 20,00,000 P.A.
- Industry:_IT Services & Consulting
- Functional Area:_IT & Information Security
- Role Category:_IT Support
- Employment Type:_Full Time, Permanent
- Key Skills
- Cisco VoiceUnified Communication cloudcisco voipPBX expertCisco Avaya
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_Any Graduate