Tele Caller Executive

About NNL One

NNL One is a comprehensive e-learning platform dedicated to transforming nursing education by offering a seamless blend of conceptual learning, practical skill training and expert mentorship. Recognized as one of the 'ET Now Best Education Brands 2024', we take pride in being the 'first choice of nursing toppers & aspirants' across the country. Our guiding philosophy, "We bring learning to people, instead of people going for learning," ensures that nursing aspirants, regardless of their location, can access quality education anytime, anywhere.

At NNL One, we provide structured preparation for nursing aspirants at every stage, from BSc Nursing and MSc Nursing to competitive exams like NORCET and NCLEX. Our students benefit from recorded and live classes, clinical simulation videos, phygital learning resources and real-time CBT-based exam preparation. With top educators, dedicated mentors and personalized guidance through margdarshaks, we ensure that every student gets the right support from subscription to selection.

To enhance the hybrid learning experience, we have established NNL Academy, a one-of-a-kind offline center that complements our digital platform. The academy offers state-of-the-art infrastructure, simulation-based practical training, a CBT lab for real exam simulations and high-quality interactive classrooms. This unique model bridges the gap between theory and practical learning, making sure our students are not only knowledgeable but also highly skilled professionals.

With over 2 lakh downloads and 10,000+ active paid users, NNL One is leading the way in accessible, affordable and career-driven nursing education, ensuring every aspirant gets the best learning experience and career opportunities.

**Responsibilities & Expectations**
- **Sales Targets**:
○ You will be responsible for meeting sales targets each month by calling potential customers.

○ The company will provide calling data, but you must generate leads and prospects from this data.
- Your target will be ₹5,00,000 per month during the initial 3 months (probation period). After the probation period, the target will increase to ₹10,00,000 per month. Please note that once the probation is complete, there will be no incentives for sales below ₹10,00,000, and the target must be met as net sales.
- Targets will be assessed on a quarterly basis. If you consistently achieve ₹10,00,000 in net sales for 3 consecutive months, 6 months, or 12 months, you will be eligible for additional bonuses and perks.
- You will earn incentives for meeting sales targets, starting at 1-1.5% of sales once you reach ₹10,00,000.
- **Work Hours and Productivity**:
○ Your work shift will be 9 hours per day.

○ You need to maintain a daily talk time of at least 3 hours to meet productivity expectations. If your daily talk time is less than 2:30 hours, your day will not be considered productive.

○ Regularly update and obtain lists of individual contact details and maintain daily call records.
- **Product Knowledge & Training**:
○ You should have in-depth knowledge of all the plans offered by Nursing Next and be able to explain the features and benefits to customers.

○ Every day, spend 15-20 minutes exploring the app, brochure, and other resources to stay updated.

○ Participate in monthly training programs organized by the company to keep improving your knowledge and skills.
- **Sales Counseling and Customer Engagement**:
○ You will need to talk to students and guide them on the various plans, convincing them to buy the appropriate subscription packages.

○ Understand the customer’s needs and provide them with solutions that match their requirements.

○ Build and maintain positive relationships with prospects and customers, ensuring you offer the best customer service.

○ Maintain and update a customer database using Excel and CRM software, and keep accurate records of every customer interaction.

○ Answer all customer queries regarding the company’s services and products.
- **Sales and Marketing Activities**:
○ You will be responsible for explaining company services and products, conducting outreach, and following up with leads.

○ You will need to meet and exceed the sales targets set by the company.

○ Stay updated with market trends and use this knowledge to better serve customers.
- **Team Collaboration & Work Ethics**:
○ Maintain a professional attitude when interacting with your colleagues, and follow all company processes and regulations.

○ Follow dress code and ensure adherence to SOPs in every aspect of your work.

○ You must demonstrate respect and professionalism in every customer interaction, regardless of the customer’s behavior.
- **Additional Expectations**:
○ In case you need to work on weekends or public holidays to achieve targets, you will be entitled to comp-off as per company policy.

○ You may be assigned different states for sales activities, and the company may change your assigned states as per business requirements.