Service Delivery Associate, Avp

**Job Title
- **Global Procurement -Invoice Operations & Customer Support - Assistant Vice President**

**Location
- Jaipur ,India**

**Role Description**

**Role will require to manage **team of Global payments who are responsible for Invoice processing, Bank Reconciliations, payment return investigation and processing, Vendor Credit recovery and payment approvals etc in addition to individual contributor role to drive to support in upcoming projects and on-demand tasks such including departmental savings initiatives, audits or data requests.

Additionally role will also involve franchise Building, leading development of team members, owning & ensuring performance on SLAs, KPIs and KRIs, front to back reporting across the business, supporting benchmarking activities and monitoring performance against agreed metrics. Provides clients, colleagues, and partner functions with regular and ad hoc Management

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Manage the team of Global payments team who are responsible for Invoice processing, Bank Reconciliations, return investigation and processing, Vendor Credit recovery and payment approvals etc.
- Implementation of new operational process, solutions, policies, ensure stability of existing operations at all times to meet the global / region control requirements.
- Understanding of various stages of Procure to Pay (P2P) cycle, which includes Vendor Management Process, Invoice processing, Payment Processing and Vendor / Bank Reconciliation -Accounts payable /receivable experience.
- Good Knowledge of SAP /S4HANA which can help in providing technical support and system changes with finalization of all the process BRD and UAT in addition to the regular activities.
- Will be responsible to identify issues and provide feedback to improve quality and reduce defects

with an Eye for detail and willingness to question current state practices
- Proposal for process improvement and system enhancement to improve the efficiency of all purchasing and invoicing transactions for countries of responsibility
- Open minded, able to share information, knowledge and expertise with peers and team members
- Independent, self-motivated and a team player.
- Ability to use sound judgment to determine due diligence quality and if meets regulatory standards.
- Franchise Building. Leads the development of SLAs, KPIs and KRIs, front to back across the business, supporting benchmarking activities and monitoring performance against agreed metrics. Provides clients, colleagues, and partner functions with regular and ad hoc Management Information (MI), analysis and insight to drive new thinking, development and implementation of interventions to address changing business needs and reflect market trends.
- Ensure to maintain the quality report/Error log for the team and ensure communicate corrective feedback and clear actions points. Also, ensuring daily team huddles are organized on Huddle Board to cover proper capacity utilization, leaves and backups, cross training, urgent deliverables (if any) and escalations.
- Support all the SAP technical and system changes with finalization of all the process BRD and UAT in addition to the regular activities.
- Driving Change management with an approach to bring process improvement ideas & efficiency Ability to understand the upstream and downstream impact of payment task, payment approvals and reconciliation
- Identify and suggest the ways to improve quality or change processes based on existing knowledge
- Suggest automation opportunities to improve quality and own delivery through engagement with managers
- Knowledge of DBDI system will be added advantage.

**Your skills and experience**
- 9-12 years of post-qualification work experience in Accounts Payable/ receivable domain with team management experience minimum 5 to 6 yrs. with other Banks / KPOs BPO etc.
- Strong understanding of accounting knowledge & concepts
- Good analytical and effective communication skills with ability to influence and interact with all levels of the organization
- Independent self-starter with excellent time management skills and ability to prioritize multiple tasks and changing priorities
- Sound Knowledge of ERP systems like SAP, ARIBA and MS Office
- DBDI /Payment platform system knowledge will be added advantage
- CA/ MBA Finance/ Commerce Post Graduate /Graduates with good academic record
- Overall experience of at least 7+ years in Account Payable in servic